Margaret Bermel Email & Phone Number

Blauvelt, Ny, Us

Charlotte, North Carolina Area

Hands-on, Senior Business Systems Consultant with a diverse IT background comprised of 15+ years of experience in a variety of technical roles including Application Team Leader, Developer, QA-Analyst, IT Analyst and Implementation Specialist. Extensive experience conducting analysis, design, implementation, maintenance, and adherence to regulatory policies for proprietary and complex third party applications with upstream/downstream processes. Recognized by peers and senior management as a professional, customer-focused, subject matter expert (SME), and technical leader. Routinely acknowledged for ability to tackle challenging issues in a timely manner utilizing strong, analytical, and troubleshooting skills.

Jersey City, Nj

Multi-faceted role which included managing enterprise implementations, SME on several system applications, technical writer, conducted weekly training on various systems, L2/L3 support for mobile and email products. • Coordinated and managed business and technical teams in gathering requirements, designing, implementation and conducted client / staff training of global, proprietary application used by approximately 6,000 employees to track their time eliminating the manual paper trail system. • Lead technician in the implementation, customization and company-wide adoption of a large-scale, third-party, social-media application, IBM Connections. Conducted weekly, webex training sessions and created detailed how-to documentation of the system functionalities. This allowed employees to globally, collaborate, real-time on project-plans and file-share documentation utilizing version control. • Instrumental in evaluating , recommending, managing and adoption of a new enterprise, social media platform which led to the migration and data conversion of 200 web applications and training of approximately 2,000 employees on the new environment. The new environment allowed for more flexibility and several user-friendly features.IT Project Analyst(2001 – 2007)• Directly contributed to technology solutions involving development, project scope, functionality, data-conversion via SQL queries. • Responded to, prioritized, escalated and resolved application issues in a timely manner. • Responsible for UAT and regression testing during upgrades and new application rollouts. . Notes Developer(1998 - 2001) • . Programmer Analyst(1995 - 1998)

Bachelor'S Of Science, Mathematics And Computer Science

Bachelor’S Degree, Mathematics And Computer Science