Voice user interface design for enterprise self service applications, needs analysis, voice talent coaching, audio editing, management of localizations in Spanish and Portuguese.Was consistently asked to moderate usability tests of IVR applications.

Designed voice user interfaces for Apptera applications in the banking, retail, entertainment, and retail verticals; led cross-departmental reviews.Managed and wrote product requirements based on competitive analysis and on-site interviews and observations.Conducted one-on-one and large-scale usability studies of IVR applications.

Designed employee self-service applications including direct deposit and password reset.Conducted discovery research for requirements, including interviews with call center agents and observations of agent calls with employees.

Directed voice user interface design for the Mercedes-Benz TeleAid system (traffic and call routing); wrote specifications, designed call flows and prompts; directed voice talent.Designed and conducted a large-scale study of in-car usage of the application including a pilot study in Cupertino and full study at the Mercedes-Benz headquarters in Montvale, New Jersey; the application was deployed by ATX for Mercedes-Benz.

Designed voice and graphic user interfaces for a voice-activated PDA aimed at pre-teens; design was purchased by Mattel.Designed interfaces for speech-enabled toys and a web device.Developed usability tests.

Designed voice user interfaces for unified messaging services.

Designed instructional interfaces for English as a Second Language and Spanish as a Second Language CD-ROM courseware.Managed Portuguese localization of an ESL product for children.Wrote scripts for a business course for Voice of America.

Developed survey instruments and conducted on-site and phone interviews for evaluation studies.

Coordinated research in seven sites for U.C. California Spanish-English bilingual special education demonstration project.Trained research assistants in research methods; conducted on-site observations and interviews.

Conducted quantitative and qualitative research with trial consultancy firm.Led focus groups and debriefings of mock trial jurors.Designed and analyzed attitudinal surveys of prospective jurors.