Margaret Boothroyd

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Margaret Boothroyd's Location
San Francisco, California, United States, United States
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About Margaret Boothroyd

Voice user interface designer with experience in a variety of vertical markets including insurance, health care, financial services, utilities, telecommunications, entertainment, and retail.Specialties: Call flow design, prompt design, grammar specification and tuning, voice talent direction, usability studies, usability test moderation, speech application tuning, product and customer requirements documentation.

Margaret Boothroyd's Current Company Details

Margaret Boothroyd Work Experience Details
  • Nuance Communications
    Principal Voice User Interface Designer
    Nuance Communications Jun 2010 - Oct 2015
    Sunnyvale, California
    Voice user interface design for enterprise self service applications, needs analysis, voice talent coaching, audio editing, management of localizations in Spanish and Portuguese.Was consistently asked to moderate usability tests of IVR applications.
  • Apptera, Inc.
    Senior Voice User Interface Designer, Senior Product Manager, And Consultant
    Apptera, Inc. Feb 2003 - May 2010
    San Bruno, Ca
    Designed voice user interfaces for Apptera applications in the banking, retail, entertainment, and retail verticals; led cross-departmental reviews.Managed and wrote product requirements based on competitive analysis and on-site interviews and observations.Conducted one-on-one and large-scale usability studies of IVR applications.
  • Edify
    Vui Designer Consultant
    Edify Oct 2002 - Jan 2003
    Santa Clara, Ca
    Designed employee self-service applications including direct deposit and password reset.Conducted discovery research for requirements, including interviews with call center agents and observations of agent calls with employees.
  • Vocomo Software Corp
    Director Of Voice User Experience
    Vocomo Software Corp Oct 2001 - Aug 2002
    Cupertino, Ca
    Directed voice user interface design for the Mercedes-Benz TeleAid system (traffic and call routing); wrote specifications, designed call flows and prompts; directed voice talent.Designed and conducted a large-scale study of in-car usage of the application including a pilot study in Cupertino and full study at the Mercedes-Benz headquarters in Montvale, New Jersey; the application was deployed by ATX for Mercedes-Benz.
  • Osterhout Design Group
    Interface Designer
    Osterhout Design Group Oct 2000 - Sep 2001
    San Francisco, Ca
    Designed voice and graphic user interfaces for a voice-activated PDA aimed at pre-teens; design was purchased by Mattel.Designed interfaces for speech-enabled toys and a web device.Developed usability tests.
  • General Magic
    Vui Designer
    General Magic Jan 1999 - Sep 2000
    Sunnyvale, Ca
    Designed voice user interfaces for unified messaging services.
  • Dyned International
    Courseware Developer
    Dyned International Jul 1995 - Dec 1998
    Foster City, Ca
    Designed instructional interfaces for English as a Second Language and Spanish as a Second Language CD-ROM courseware.Managed Portuguese localization of an ESL product for children.Wrote scripts for a business course for Voice of America.
  • Health And Education Communication Consultants
    Educational Research Consultant
    Health And Education Communication Consultants Jul 1994 - Jun 1995
    Redwood City, Ca
    Developed survey instruments and conducted on-site and phone interviews for evaluation studies.
  • University Of California
    Research Associate
    University Of California Jan 1991 - Apr 1994
    Davis, Ca And Santa Cruz, Ca
    Coordinated research in seven sites for U.C. California Spanish-English bilingual special education demonstration project.Trained research assistants in research methods; conducted on-site observations and interviews.
  • Public Response Associates
    Research Associate
    Public Response Associates Oct 1988 - Nov 1990
    San Francisco, Ca
    Conducted quantitative and qualitative research with trial consultancy firm.Led focus groups and debriefings of mock trial jurors.Designed and analyzed attitudinal surveys of prospective jurors.

Margaret Boothroyd Skills

Voice User Interface Design Usability Testing User Interface Usability Ivr User Interface Design Requirements Gathering User Centered Design Interaction Design Vui Design Persona User Experience

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Margaret Boothroyd has skills like Voice User Interface Design, Usability Testing, User Interface, Usability, Ivr, User Interface Design, Requirements Gathering, User Centered Design, Interaction Design, Vui Design, Persona, User Experience.

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