Digital Product Lead for Mobile Core Experiences, Card

I'm the Product Manager for Capital One's customer-facing mobile apps (iOS & Android), focusing on horizontal capabilities and in-app messaging. Previously, I led mission-driven customer experiences focused on building healthy financial habits.

- Led requirements gathering, design, and implementation of high-profile FOIA request tracking application, leading more than 20 release cycles in four months to rapidly and proactively respond to customer feedback - Managed two-person development team and application backlog prioritization of 50+ enhancements

- Designed and implemented first in-system dashboards to an audience of 140+ client leadership, establishing visibility into process data - Successfully deployed version 2.0 of most popular system feature; implementing my own initiative to address over 50% of negative user feedback resulting in 30% reduction in support desk incidents

- Led half-day module training sessions for global deployment training 500+ users; coordinated with multiple groups in tandem- Provided relevant metrics to client team on trained users through developing and maintaining comprehensive user information tracker to effectively organize key data