Margaret Conley Email & Phone Number

Dulles, Va

Dulles, Va

• Managed four direct-contract auditors. Approved time sheets and expense vouchers; tracked hours and expenses against budget.• Coordinated all internal audits to ensure on-time completion and reduce overall auditing costs. • Customer’s single point-of-contact for coordinating, scheduling and reporting results of customer audits. Ensured all relevant documents were available prior to the audits.• Monitored customer perception and satisfaction via monthly report cards, customer… Show more • Managed four direct-contract auditors. Approved time sheets and expense vouchers; tracked hours and expenses against budget.• Coordinated all internal audits to ensure on-time completion and reduce overall auditing costs. • Customer’s single point-of-contact for coordinating, scheduling and reporting results of customer audits. Ensured all relevant documents were available prior to the audits.• Monitored customer perception and satisfaction via monthly report cards, customer feedback and phone calls. Reported findings to management.• Interpreted new customer regulations and standards pertaining to equipment installations. Worked with Installation Support, Detailed Engineering and Project Management to ensure requirements were addressed, documented and implemented. • Reviewed, analyzed and summarized all installation defects reported through internal and customer audits.• Prepared and reported internal and customer installation audit metrics per TL9000. Show less

• Created and documented an installation quality audit process including defect resolution tracking and metrics collection.• Ensured all project-related documents such as telephone equipment orders (TEO), waivers, drawings and engineering specifications were available to auditors prior to deployment. • Reviewed engineering specifications and drawings to identify possible defects prior to scheduling customer audits. Coordinated corrections with Engineering and Installation Support… Show more • Created and documented an installation quality audit process including defect resolution tracking and metrics collection.• Ensured all project-related documents such as telephone equipment orders (TEO), waivers, drawings and engineering specifications were available to auditors prior to deployment. • Reviewed engineering specifications and drawings to identify possible defects prior to scheduling customer audits. Coordinated corrections with Engineering and Installation Support resulting in fewer defects reported by the customer.• Participated in monthly Quality Assurance Team telecoms, quarterly Report Card Meetings and semi-annual Supplier Communication Meetings.• Created Excel spreadsheet to automatically predict report card scores prior to their actual receipt. Reported predicted scores to management allowing proactive responses to potential customer concerns. Show less

• Investigated Abnormal Condition Reports issued by manufacturing. Determined root cause, proposed solutions and implemented corrective action.• Defined incoming sampling requirements for new components. Trained QA Inspectors on inspection procedures.• Material Review Board Member. Issued and tracked Supplier Corrective Action Requests, Requests for Deviation or Waiver, and Nonconforming Material Reports. • Performed ISO 9001 Internal Audits.

• Reviewed and approved engineering drawings and Bills of Materials (BOM). Modified them where appropriate for manufacturability.• Indentified, qualified and trained suppliers for diverse (plumbing, electrical, sheet metal) outsourced subassemblies. Provided solutions to supplier’s technical issues.• Implemented single source painting of external panels resulting in 90% reduction in rework.• Programmed electric kiln for automatic temperature transitions eliminating the need… Show more • Reviewed and approved engineering drawings and Bills of Materials (BOM). Modified them where appropriate for manufacturability.• Indentified, qualified and trained suppliers for diverse (plumbing, electrical, sheet metal) outsourced subassemblies. Provided solutions to supplier’s technical issues.• Implemented single source painting of external panels resulting in 90% reduction in rework.• Programmed electric kiln for automatic temperature transitions eliminating the need for a dedicated kiln operator.• Prepared and presented ISO 9001 training materials to managers and supervisors.• Managed the Internal ISO 9001 Audit program. Recruited, trained and advised 12 individuals from within the company to perform internal audits. Summarized Internal Audit findings and presented them to executive management.• Created and implemented a secure documentation server saving approximately $10K in software procurement. Show less

• Led new product manufacturing efforts from engineering unit assembly through full production. This included process development, documentation of process, design problem identification and implementation of Engineering Change Notices for manufacturability.• Established and chaired monthly meetings with program office to review program status resulting in 70% improvement of on-time delivery.• Developed and maintained multiple, concurrent program schedules from design through… Show more • Led new product manufacturing efforts from engineering unit assembly through full production. This included process development, documentation of process, design problem identification and implementation of Engineering Change Notices for manufacturability.• Established and chaired monthly meetings with program office to review program status resulting in 70% improvement of on-time delivery.• Developed and maintained multiple, concurrent program schedules from design through shipment. Leveled resources and devised work-around solutions to production and procurement problems.• Supplied the program office with per task budget information used in bottom-up cost-to-complete estimations.• Participated in design, management, and customer-readiness reviews. Show less

Bs, Operations Technology

As, Biomedical Engineering Technology