Margaret Gossage Email and Phone Number
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I have held various positions with Broadcom/CA Technologies across Services, Education and Customer Support giving me a breadth of experience to bring to any position. I am a details-oriented self-starter who excels at determining the best approach to solving a problem. And then working to implement creative ways across teams to avoid future problems and improve customer service.
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RetiredMg Llc Oct 2020 - Present -
Global Escalations AdviserCa Technologies Jan 2013 - Oct 2020Portland, Oregon AreaAs the owner of a corporate escalation, I am responsible to resolve and close the escalation based on defined exit criteria. This involves the following:• Collaborating and partnering with the entire organization to drive action, and encourage excellence in others. • Working directly with customer as a management point of contact to provide assurance and resources as needed to bring escalation to a successful outcome• Ensuring that global support, support operations, and IT are aware of any issues impacting day to day support processes -
Customer Success Client ManagerCa Technologies Jun 2006 - Jan 2013As a Customer Success Client Manager, I was responsible for several clients and focused on their business and support requirement. Acting as their advocate and central point of contact within CA, I provided proactive support and communication to increase their productivity and maximize the value of their investment in CA solutions.
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Technical Education ConsultantCa Technologies Apr 2004 - Jun 2006I designed and wrote technical course ware for several CA products. I also was a classroom instructor for IT Desktop Management products.
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Senior Technology ConsultantCa Technologies Nov 1998 - Apr 2004I planned, architected and implemented large installations of CA software at various financial, government and health care customers.
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Professional Services ManagerVanstar 1995 - 1998Managed team of up to 10 software and hardware engineers implementing projects at customer sites. -
Systems ManagerBank One May 1992 - Aug 1995Managed team of 8 systems engineers providing support and project management to bank employees.
Margaret Gossage Skills
Margaret Gossage Education Details
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Education
Frequently Asked Questions about Margaret Gossage
What company does Margaret Gossage work for?
Margaret Gossage works for Mg Llc
What is Margaret Gossage's role at the current company?
Margaret Gossage's current role is Global Escalations Adviser at CA Technologies, A Broadcom Company.
What is Margaret Gossage's email address?
Margaret Gossage's email address is me****@****cox.net
What is Margaret Gossage's direct phone number?
Margaret Gossage's direct phone number is +121658*****
What schools did Margaret Gossage attend?
Margaret Gossage attended Southern Illinois University, Carbondale.
What skills is Margaret Gossage known for?
Margaret Gossage has skills like Professional Services, Enterprise Software, Leadership, Project Management, Cloud Computing, Saas, Enterprise Architecture, It Service Management, Pre Sales, Data Center, It Management, It Strategy.
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Margaret Gossage
Portland, Or
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