Margareth Marcheli Email & Phone Number

Greater Jakarta Area, Indonesia

Key Responsibilities:1. Maintaining relationship with business partners, negotiation, settle agreements, and monitor of the execution.2. Analyzing and collaborating with other division to find solution for issues that related to business partners. (ex: system, dashboard, flow improvements) 3. Analyzing and developing strategy to reduce Hotel division financial loss. (ex: monitoring gift voucher expense and liaising with business partners.)4. Arranging superior meeting schedule, events, MoM, handling daily reports, analyze data, making weekly and monthly report.Key Achievement:1. Implemented new agreement of operational flow with business partners of SLA and reimbursement of financial loss that occurs because of partners fault/error up to IDR 1,5 mio per case.2. Implemented Gift Voucher SOP that control division expense, the nominal differs based on issues urgency and customer tier.3. Collaborated with product team to implement content management system that reduce issues of hotel closure in apps and website.4. Collaborated with commercial team to implement hotel insurance that provide more of customer safety and prevent company financial loss because of loss of bookings.

Greater Jakarta Area, Indonesia

Incharge as Gallery Experience Staff.Responsible for:1. Supervising gallery experience team (receptionist & fnb) (4 crews)2. Maintaining gallery & lounge condition 3. Handling events and vendors.4. Maintaining relation with customer5. Handling complaints & giving solution.6. Compiling & reporting customer data for retention.

Greater Jakarta Area, Indonesia

Divided into 4 sections:1. Executive Lounge Associate:- Handling check –in & check – out procedure.- F&B set-up, lounge inventory, & serving guests.- Managing transportation bookings, preparing bills & breakfast boxes.- Preparing & arranging meeting room.- Managing complimentary minibar distribution.2. Guest Relation Officer:- In room check –in & do room inspection.- Handling VIP Guests needs & dealing with complaints.- Courtesy call the guests & finding out guests preferences.- Preparing VIP list of arrival & departure, also birthday guests.- Making administrative reports.3 Call Center Staff:- Handling incoming & outgoing calls, transferring calls.- As center of hotel information.- Handling in house guests’ by phone requests4. Guest Service Agent- Greeting & assisting guests- Handling guests safe keepings & luggages- Receiving packages, mails, & deliver them to the guests.- Maintaining lobby area conditions & handling newspaper.

Greater Jakarta Area, Indonesia

Responsible for:1. Setting up & running campus booth in educational events.2. Giving studies information & handling complaints.3. Handling new students administrations needs, (registration, uniform, med-check, etc)4. Attending both national & international tourism event (as behalf).5. Promoting campus studies to highschool students by presentation and visitation.6. Assigned to promote to other cities (Bangka, Palembang, Padang, Sukabumi, Cirebon)

Greater Jakarta Area, Indonesia

Responsible for:1. Sorting & inputing data into website system (back end) in HTML.2. Rechecking & revising any mistaken words, price, and validity dates before updated into the main website. (front end)3. Updating latest tour products, including Group tour packages, Individual packages, Cruise, & Travel documents.

Greater Jakarta Area, Indonesia

Responsible for:1. Making tour itinerary both by request or new.2. Calculating the quotation of the tours.3. Maintaining social media4. Preparing, checking & make sure all the guests travel supplies completed (luggage tag, embarcation card, etc)5. Selling the company tour packages to corporates and public.