Margaret Hamilton Email and Phone Number
Margaret Hamilton work email
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Margaret Hamilton personal email
Experienced Customer Success professional, with a demonstrated history of working to deliver exceptional customer experiences, in the SaaS industry. Through strategic engagement, adoption initiatives, and cross-functional collaboration my functional expertise extends to: strategic planning, fostering customer relationships, navigating complex customer partnerships, aligning customer aspirations with executive strategies, implementing innovative solutions, crafting success narratives, and leading end-to-end renewals to identify and capitalize on upsell opportunities. Leadership experience uniting teams, establishing key performance metrics, identifying process improvement, and mentorship that resulted in revenue growth, customer satisfaction, data-driven insights, and strategic foresight.
Copia Automation
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Director Of Customer SuccessCopia Automation Sep 2023 - PresentNew York, Us
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Sr. Customer Success Manager, Adaptive PlanningWorkday Jun 2021 - Sep 2023Pleasanton, California, UsEnterprise SaaS software company serving the finance, HR, planning and spend management space. • Lead the customer success journey to define quantitative and qualitative milestones.• Capture customer health and wellness based on adoption, optimization, and CS engagement –build success stories, risk assessments, root-cause analysis, and wellness plans to preserve the partnership. • Engage and manage multi-million dollar book of business, monthly or quarterly, to align customer goals/initiatives, executive strategies, product updates, expansion opportunities, and ROI to drive a high net retention rate. • Manage end-to-end renewal negotiations to ensure high gross renewal rate.• Identify upsell and cross-sell opportunities to expand footprint within the existing partnership. • Serve as a customer advocate and liaison across various internal departments– Services, Sales, Marketing, Support and Product. • Drive customer adoption and optimization through coordinated cross department engagements. -
Customer Success Account ManagerSupplyframe May 2017 - Dec 2020Pasadena, Ca, UsOffering a SaaS based product costing and quoting solution, Supplyframe Inc. has been serving the electronics manufacturing industry since 1993. As the Customer Success Account Manager, it's our responsibility to guide our customer's success journey by:• Establishing strategic partnerships and relationships through continuous engagement (i.e. email, phone calls, webinars, etc.).• Maintaining the Customer Relationship Management (CRM) system to guarantee consistent customer service company wide.• Identifying expansion opportunities to better the customer's global processes. • Scheduling and conducting bi-annual process reviews, according to the customer’sbusiness needs and problem statements.• Monitoring and communicating software modifications and enhancement requests.• Preserving the customer's life cycle and retention. • Coordinating the 4-6-week customer on-boarding and implementation process.• Conduct product sales demos and Q&A sessions. -
Enterprise Customer Success Account ManagerBigcommerce Apr 2016 - May 2017Austin, Texas, UsAs a leading ecommerce platform in the SaaS industry, BigCommerce has built a level of service that touches small market to enterprise clients. In an effort to continue increased value, we have developed a robust Enterprise Account Management program. Within the Enterprise Account Management role comes strategy and expertise that focuses on:-Innovative ideas that either initiate problem solving or feature requests.-Specialty within the platform, to ensure clients are running their business at an optimal level. -Developing an understanding of the client's company, goals, products and services, culture, buyer personas, industry and competition.-Defining a strategic partnership that is focused on achieving defined goals set by the client. -Providing rich content that increases client's Gross Merchandise Value (GMV) and Annual Order Value (AOV). -Serving as a single point of contact within BigCommerce and client advocate. -Hosting designated touch points to determine client progress and upcoming quarterly/annual goals. -Communicating new features, scheduled maintenance, and upcoming industry-specific changes. -
Sr. Customer Success Account ManagerScrypt, Inc. Aug 2014 - Mar 2016Austin, Texas, UsDedicated to a customer service role beyond industry standard, the Senior Account Manager role focused not only on supplying excellent support to Scrypt's new and growing clientele, but nurturing the vast customer base already present. Resonating with retention-focused goals, the role consisted of:-Managing and maintaining a seamless implementation cycle from Sales to Account Management.-Assisting the VP of Sales in developing a corporate retention program.-Upholding daily operational activities (i.e. Reporting, Subscription,Upgrades, Training, Account Modifications, etc.).-Supporting tiered clientele by nurturing business partnerships and increasing service value-add through weekly, monthly, and quarterly health checks.-Upselling the cloud based model to current customers looking to decrease costs and grow productivity.-Creating and tracking monthly KPIs for the Account Management Department to progress in-house revenue and operational effectiveness. -
Account ManagerExpeditors Jan 2013 - Aug 2014Bellevue, Washington, UsA Fortune500 company dedicated to excellence, established a strong Account Management Team who:-Served as the customer advocate and liaison to develop long standing business partnerships through customer visits/calls. -Maintained Customer Relationship Management(CRM) system to guarantee exceptional customer service. -Cultivated service-solution recommendations and increase in-house account revenue. -Increase Revenue by 20% Y/Y.-Scheduled and conducted Quality Business Reviews, according to business review standards, through reporting and data extraction. -
Domestic Cargo Services RepresentativeExpeditors May 2012 - Jan 2013Bellevue, Washington, UsTrack and trace shipments moving inbound while establishing strong relationships with local carriers and customers. Ensure Key Performance Indicators are met and customer expectations are communicated to expedite services.
Margaret Hamilton Skills
Margaret Hamilton Education Details
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Bemidji State UniversityHistory
Frequently Asked Questions about Margaret Hamilton
What company does Margaret Hamilton work for?
Margaret Hamilton works for Copia Automation
What is Margaret Hamilton's role at the current company?
Margaret Hamilton's current role is Passionate Customer Success Leader | Driving Exponential Growth and Retention in Enterprise SaaS | Transforming Partnerships for Success.
What is Margaret Hamilton's email address?
Margaret Hamilton's email address is mh****@****ame.com
What schools did Margaret Hamilton attend?
Margaret Hamilton attended Bemidji State University.
What skills is Margaret Hamilton known for?
Margaret Hamilton has skills like Account Management, Building Relationships, Customer Service, Customer Satisfaction, International Logistics, Freight Forwarding, Professional Communication, Operational Efficiency, Pay Close Attention To Detail, Policy, Operations Management, Cost Savings Strategies.
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