Margaret Hamilton Email & Phone Number

New York, Us

Pleasanton, California, Us

Enterprise SaaS software company serving the finance, HR, planning and spend management space. • Lead the customer success journey to define quantitative and qualitative milestones.• Capture customer health and wellness based on adoption, optimization, and CS engagement –build success stories, risk assessments, root-cause analysis, and wellness plans to preserve the partnership. • Engage and manage multi-million dollar book of business, monthly or quarterly, to align customer goals/initiatives, executive strategies, product updates, expansion opportunities, and ROI to drive a high net retention rate. • Manage end-to-end renewal negotiations to ensure high gross renewal rate.• Identify upsell and cross-sell opportunities to expand footprint within the existing partnership. • Serve as a customer advocate and liaison across various internal departments– Services, Sales, Marketing, Support and Product. • Drive customer adoption and optimization through coordinated cross department engagements.

Pasadena, Ca, Us

Offering a SaaS based product costing and quoting solution, Supplyframe Inc. has been serving the electronics manufacturing industry since 1993. As the Customer Success Account Manager, it's our responsibility to guide our customer's success journey by:• Establishing strategic partnerships and relationships through continuous engagement (i.e. email, phone calls, webinars, etc.).• Maintaining the Customer Relationship Management (CRM) system to guarantee consistent customer service company wide.• Identifying expansion opportunities to better the customer's global processes. • Scheduling and conducting bi-annual process reviews, according to the customer’sbusiness needs and problem statements.• Monitoring and communicating software modifications and enhancement requests.• Preserving the customer's life cycle and retention. • Coordinating the 4-6-week customer on-boarding and implementation process.• Conduct product sales demos and Q&A sessions.

Austin, Texas, Us

As a leading ecommerce platform in the SaaS industry, BigCommerce has built a level of service that touches small market to enterprise clients. In an effort to continue increased value, we have developed a robust Enterprise Account Management program. Within the Enterprise Account Management role comes strategy and expertise that focuses on:-Innovative ideas that either initiate problem solving or feature requests.-Specialty within the platform, to ensure clients are running their business at an optimal level. -Developing an understanding of the client's company, goals, products and services, culture, buyer personas, industry and competition.-Defining a strategic partnership that is focused on achieving defined goals set by the client. -Providing rich content that increases client's Gross Merchandise Value (GMV) and Annual Order Value (AOV). -Serving as a single point of contact within BigCommerce and client advocate. -Hosting designated touch points to determine client progress and upcoming quarterly/annual goals. -Communicating new features, scheduled maintenance, and upcoming industry-specific changes.

Austin, Texas, Us

Dedicated to a customer service role beyond industry standard, the Senior Account Manager role focused not only on supplying excellent support to Scrypt's new and growing clientele, but nurturing the vast customer base already present. Resonating with retention-focused goals, the role consisted of:-Managing and maintaining a seamless implementation cycle from Sales to Account Management.-Assisting the VP of Sales in developing a corporate retention program.-Upholding daily operational activities (i.e. Reporting, Subscription,Upgrades, Training, Account Modifications, etc.).-Supporting tiered clientele by nurturing business partnerships and increasing service value-add through weekly, monthly, and quarterly health checks.-Upselling the cloud based model to current customers looking to decrease costs and grow productivity.-Creating and tracking monthly KPIs for the Account Management Department to progress in-house revenue and operational effectiveness.

Bellevue, Washington, Us

A Fortune500 company dedicated to excellence, established a strong Account Management Team who:-Served as the customer advocate and liaison to develop long standing business partnerships through customer visits/calls. -Maintained Customer Relationship Management(CRM) system to guarantee exceptional customer service. -Cultivated service-solution recommendations and increase in-house account revenue. -Increase Revenue by 20% Y/Y.-Scheduled and conducted Quality Business Reviews, according to business review standards, through reporting and data extraction.

Bellevue, Washington, Us

Track and trace shipments moving inbound while establishing strong relationships with local carriers and customers. Ensure Key Performance Indicators are met and customer expectations are communicated to expedite services.