Application Operations Center (AOC) - Closely knit team that is responsible for quick detection and incident response/management (P1-P4) using various monitoring and automation tools, conducting thorough investigation of alerts, classification and triage. It is our goal to quickly discover anomalies and engage the relevant teams to start troubleshooting. The AOC is responsible for maintaining & safeguarding the high availability of NCR Voyix offerings in support of optimal end user… Show more Application Operations Center (AOC) - Closely knit team that is responsible for quick detection and incident response/management (P1-P4) using various monitoring and automation tools, conducting thorough investigation of alerts, classification and triage. It is our goal to quickly discover anomalies and engage the relevant teams to start troubleshooting. The AOC is responsible for maintaining & safeguarding the high availability of NCR Voyix offerings in support of optimal end user experience 24x7. The AOC operates with a strong emphasis on communication in collaboration with multiple offshore teams to maintain continuous coverage for various Business Units. Show less

Business Application Nerve Center (BANC) - A small, dedicated team that focuses on monitoring applications (through AppDynamics) in collaboration with an offshore team. Primary responsibilities include ensuring system uptime, identifying and addressing performance issues, and coordinating with the offshore team to resolve incidents (P1 & P2) promptly.