Maggie Castillo

Maggie Castillo Email and Phone Number

Manager, Technical Account Management at BigCommerce @ BigCommerce
Maggie Castillo's Location
Austin, Texas, United States, United States
Maggie Castillo's Contact Details

Maggie Castillo work email

Maggie Castillo personal email

n/a
About Maggie Castillo

Maggie Castillo is a Manager, Technical Account Management at BigCommerce at BigCommerce. She possess expertise in leadership, microsoft office, customer service, management, microsoft excel and 7 more skills. Colleagues describe her as "From day one, Maggie raised the standards of our team's work. Her engaging personality, her obvious work ethic, and her leadership were quickly rewarded with a management position which felt like the most natural decision our superiors could make. Even though we were only peers on our TAM team, she made me better at my job. I'm always so excited to see her accomplishments grow and grow and can't wait to hear about her next big level-up!", "Maggie was our Region's Technical Account Manager and she was fantastic! She was dedicated to our account and was available at all times. She not only knew the technical aspects that were necessary but would also provide valuable tools and suggestions for efficiencies in our business. She is professional and able to present to a large group of stakeholders and answer their individual questions. I would highly recommend Maggie to any company looking for an A player.", and "Maggie is a diligent and responsible employee. She possesses a hard work ethic and always tackles every problem with a great attitude. Ms. Castillo is a team player and displayed leadership during my experience with here at CenturyLink. Any company would be lucky to have Maggie as an employee."

Maggie Castillo's Current Company Details
BigCommerce

Bigcommerce

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Manager, Technical Account Management at BigCommerce
Maggie Castillo Work Experience Details
  • Bigcommerce
    Manager, Technical Account Management
    Bigcommerce Apr 2022 - Present
    Austin, Texas, Us
    Lead a team of global technical account managers responsible for BC’s largest clients. Scaling the team to 21 TAMs to meet the demands of account growth. Developed content and trained global sales teams about effectively positioning professional services. Positioning the service for growth including international expansion into LATAM & EMEA, resulting in a increase in sales. Implemented a new KPI system resulting in a 12% increase in productivity, and a 10% increase in customer retention.Designed a service scoping tool to properly scope the professional services needed on a project and increase the service revenue. Rearchitected Technical Account Manager service offering resulting in a 5% increase in margin.
  • Bigcommerce
    Technical Account Manager
    Bigcommerce Nov 2020 - Apr 2022
    Austin, Texas, Us
    Demonstrated technical expertise and guidance to customers on product usage, troubleshooting, and best practices. Established long-term relationships with strategic clients in order to increase revenue potential.Coordinated cross-functional teams across departments to resolve complex technical challenges quickly.Consistently a top performer with regards to cross selling other services or partner applications, driving incremental ARR, yearly. Advocated with product and engineering to influence the product roadmap for customer requested functionality, improving the monetization of the product.
  • Active Network
    Technical Account Manager
    Active Network Oct 2019 - Oct 2020
    Plano, Tx, Us
    -Drive client performance metrics: revenue and registration growth, making Active a valued partner. -Advocated for customer needs to overcome internal roadblocks and drive new feature development -Provided in-person and web-based custom training regarding product functionality across multiple software applications.-Planned for customer event launches, partnering with Product Development and Engineering teams to ensure customer success in critical moments. -Provided guidance on maximizing my client’s experience with ACTIVE products, and to proactively ensure a stable and secure product experience. -Served as technical product expert for my client, responsible for providing proactive, strategic, and operational support. -Designed a CSS/HTML template for use by smaller clients without TAMs, empowering them to self-service custom branding-Reported and managed client impacting product escalations. Worked with product team to troubleshoot and effectively resolve with minimal impact to clients and customers. -Collaborated with product teams to design, review, and test new product enhancements that meet the needs of clients
  • Centurylink
    Account Manager
    Centurylink Apr 2019 - Oct 2019
    Monroe, La, Us
  • Centurylink
    Senior Commercial Account Executive
    Centurylink Jun 2018 - Oct 2019
    Monroe, La, Us
    -Identified prospective companies, target decision makers, develop sale strategy to bring new customers to CenturyLink-Acted as the prime account manager for 45 small business accounts, continually cultivating the relationships for additional revenue opportunities and ensures customer satisfaction, solving problems.-Created messaging to spark interest in CenturyLink’s services utilizing both email and transactional marketing strategies.-Maintained industry leading technology subject matter expertise with regards to products/solutions, understanding their value positions and where we have a "right to win" as well as our competitors. -Collaborated with pre-sales and post-sales colleagues to ensure that the customer has a seamless experience and implementation is correct.

Maggie Castillo Skills

Leadership Microsoft Office Customer Service Management Microsoft Excel Microsoft Word Powerpoint Public Speaking Research Project Management Microsoft Powerpoint Sales

Maggie Castillo Education Details

  • University Of Missouri-Columbia
    University Of Missouri-Columbia
    Business Administration With An Emphasis In Finance & Economics

Frequently Asked Questions about Maggie Castillo

What company does Maggie Castillo work for?

Maggie Castillo works for Bigcommerce

What is Maggie Castillo's role at the current company?

Maggie Castillo's current role is Manager, Technical Account Management at BigCommerce.

What is Maggie Castillo's email address?

Maggie Castillo's email address is ma****@****ork.com

What schools did Maggie Castillo attend?

Maggie Castillo attended University Of Missouri-Columbia.

What skills is Maggie Castillo known for?

Maggie Castillo has skills like Leadership, Microsoft Office, Customer Service, Management, Microsoft Excel, Microsoft Word, Powerpoint, Public Speaking, Research, Project Management, Microsoft Powerpoint, Sales.

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