A practice specializing in Cognitive Behavioral Therapy (CBT) focusing on working with busy professionals and individuals seeking a warm, rational and effective approach to overcoming personal and professional challenges. Margaret Walker Therapy specializes in the active treatment of depression, anxiety, stress, relationship issues, and fear. Regardless of whether you seek individual, couples, family, or group therapy, our solution-focused techniques yield lasting results in a finite period of time.

Development and maintenance of all evaluation and monitoring systems, including staff committees, to ensure the effective delivery of clinical services. Including development of annual strategic plans, reporting, quality assurance initiatives and technology development. Development and submission of annual and monthly narrative and statistical reports on facility activities and patient progress for program audit and evaluation, third party reimbursement and program reporting units.Achievement of appropriate goals and objectives which are inclusive of maintaining highest quality care, adherence to the OASAS 818 regulations and enhanced program development addressing the specific needs of the substance use population. Continuous Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation must be maintained.Participation with local providers and county government in the planning process for the overall delivery of addiction services in the catchment areas to develop and augment community services which complement and supplement those offered by the ATC.Management of the ATC as a component of the Bureau of Addiction Treatment Centers. Participation in statewide committees, contributing to further policy development on a statewide basis.

Young Mother's Program & Veritas Community Residence:Responsible for the overall clinical management and administrative operations of the OASAS 819 Young Mother’s Program and Veritas Community Residence. Responsible for managing and monitoring the job performance of all program employees; assuring the quality of clinical services provided to persons served and the communications between program employees and agency administration. Serve as outward facing representative of both Young Mother’s Program and Veritas Community Residence in the press at-large and development initiatives.

Engaged to lead clinical redesign of OASAS Article 820 Residential Rehabilitation. Established clinical best practices, policies and procedures for Treatment, Vocational and Medical Departments. Established treatment process flows and documentation standards. Provided administrative supervision to 35 indirect and direct reports. Developed and implemented Utilization Review department requirements, including process flows, policies, procedures and staffing patterns. Led credentialing and contracting efforts with MCO's. Represented ARC as a liaison and SME with OASAS for 820 redesign efforts. Collaborated with community providers to establish linkage agreements and enhance referral stream. • Maintained 86% retention rates• Initiated MAT treatment component• Reduced AMA discharges by 40%• Implemented EBP curricula for clinical groups and individual treatment

Analyze member utilization, plan and implement solutions that directly influence quality of care and financial liability. Ensure accurate compliance with and reporting of HEDIS measures. Work with providers to determine appropriate psychiatric level of care for members. Clinical monitoring of members receiving behavioral healthcare services.

●Successfully developed, implemented and managed 15 hour, evidenced based, CBT Intensive Outpatient Group therapy program for adults.  ● Maintained $1.2MM annual revenue for IOP program● Maintained 86% retention and attendance rates   ● Provided utilization reviews and insurance authorizations for all private insurance clients.  ● Managed caseload of 20 clients suffering from substance abuse and substance dependence with  comorbidities including PTSD, Schizoaffective Disorder, Depression and Bi­polar (Type I & II).  ● Provided individual intensive psychotherapeutic counseling and family counseling utilizing a multidisciplinary approach.  ● Provide psychiatric assessment, bio­psycho­social evaluation and treatment planning for full caseload.

• Manage caseload of 35 adult clients seeking outpatient services.• Direct and implement Intensive Outpatient services• Manager for intake and assessment services for the IMPACT adolescent substance abuse program.• Provide family and individual psychotherapeutic and psychoeducational counseling as needed.• Work directly with clients, referents and families to make appropriate level of care determination for outpatient services.• Ensure accurate execution of intake and assessment documentation.• Collect and verify information concerning eligibility, provider status, benefit coverage, and coordination of benefits with insurance companies.• Prepare and submit reports and/or analysis as needed to meet organizational initiatives and/or objectives.• Maintain confidentiality of company and protected health information.• Provide behavioral health customer service functions and coordinate member needs with appropriate level of care.• Act as a liaison between IMPACT Program and community based agencies.

Provide business consulting and advisory services to micro-business owners with a focus on improving their productivity and profitability. Identify and create efficient systems in electronic billing, advertising, file storage, scheduling and client relationship management. Enhance client visibility through innovative web branding and domain registration. Improve the client’s financial management by creating operating budgets and establishing rigorous accounting procedures in mission critical areas including Accounts Receivable and Accounts Payable.

Ensured the profitability, proper management and process integration of all acquired portfolios with a value in excess of $300MM. Conceived and guided the delivery of business process improvements supporting the Citicapital Healthcare and Energy business. Orchestrated the efforts of 16 professionals while closely liaising with external syndications partners to rapidly resolve portfolio management operational issues. As Operations Manager, guided the daily activities of 12 professionals comprising the Citicapital Healthcare and Energy Vendor Finance documentation team specializing in lease and finance originations. Personally reviewed problematic transactions as well as all documentation to ensure compliance with federal and corporate requirements. Vetted all transaction funding. Identified and resolved issues related to funding and vendor approval by working in close collaboration with affected groups including vendors, sales executives and Citigroup management. Achievements:• Enabled the acquisition and integration of 1500 lease and/or finance agreements with a value of more than $300MM.• Played a key role in boosting profitability 25% year over year by implementing improvements in delinquency management processes. Cut administrative delinquencies by 75%.• Abbreviated documentation turnaround time more than 66% (from 3 days to 24 hours) by creating and utilizing effective front end automation tools.• Eliminated 80% of forecasted booking losses by successfully managing the transition of the Citicapital Healthcare and Energy site from Philadelphia, PA to Harrison, NY.• Set the foundation for effective policies and procedures by authoring the Citicapital Policy and Procedure manual.

Identified and resolved critical and seemingly insurmountable issues stemming from the HP/Compaq merger. Determined current aging issues by reviewing SAP daily intercompany ledger. Identified items requiring complex reconciliation through close communication with regional operations groups. Offset intercompany ledger entries and conveyed ledger status to senior management. Appraised North American Operations management on all reconciliation items. Provided reconciliation data and expertise to the HP Corporate A/R teams on an as-needed basis. Delivered monthly portfolio status presentation to senior management.Achievements:• Reduced open item aging 60% by creating an Intercompany reconciliation process. • Pared down reconciliation time 90% by creating and employing an automated reconciliation tool.• Enabled real-time reporting by initiating data extracts for all intercompany ledgers.

Directed the administration of all syndicated transactions in the North American portfolio. Collaborated with various operations groups to gather and compile syndicated transaction information while liaising with investors to provide key profitability and collections data on their respective investments. Advised investors on emerging investment opportunities. Identified and resolved issues arising from operations transaction modifications.Achievements:• Dramatically improved system functionality and capability company wide by acting as the team leader and primary contributor to the design, creation and initialization of a syndication data universe adapted by Hewlett-Packard as the model for global reporting and data mining tools.

Provided full end of term sales support and asset management to essential HP leasing clients. Acted as project manager and data architecture liaison to ensure the bridging of any gaps in post-merger Hewlett-Packard/Compaq data functionality and procedures. Appointed Subject Matter Expert and business learning mentor for end of term portfolio activity and data architecture.Achievements:• Ensured total customer satisfaction by creating customized end of term processes and solutions for large multinational corporations while working in close collaboration with remarketing brokers, portfolio management, and logistical services to achieve superior levels of service.