Strategic management of education department and global professional credentialing program. Redesigned professional certification programs and testing, resulting in better cohesion and significant cost savings. Developed global growth strategies and marketing campaigns to create program awareness and promote designee recognition. Developed and managed annual budgeting. Managed and developed team members. Liaised with internal departments including Marketing, Events, Talent, Legal and Foundation.

Responsible for management and operations of ICSC global certification programs. Managed all phases of exam development process, including recruitment and leadership of industry SME committees. Managed third-party vendors and contracts.

Consulted with clients to identify program needs, make projections, recommendations and implement program adjustments as necessary. Direct and trained content experts in the development of items, examinations and standard settings for licensing and professional certification programs. Evaluated psychometric properties of items and examinations. Prepared annual reports and made presentations to senior management and client boards. Clients included healthcare, accounting, engineering, court reporting, security, psychology and veterinary science.