- Built a team of Carrier Relationship Managers and Project Manager to enhance the company's Carrier partner and Customer deliver experience.- Hired, trained, created all documentation pertaining to the said roles.- Created and monitored the team's goals through the year with the priority on Carrier expansion and shipment count increase.- Nurtured Carrier Partner relationships, especially the Top10 in spend.- Built and monitored programs to facilitate growth in partnerships.- Utilized Confluence and MS Dynamics internally to organize and create documentation pertaining to partner and platform details necessary for the internal team's knowledge.

- Managed the Logistics Team Leads, Logistics Coordinators, Freight Claims Coordinators, Freight Invoice Auditors and Reverse Logistics Team.- Hired for the above roles, trained and created training plans and documentation.- Worked with the Director of Logistics in expanding the Carrier Network by onboarding at 50+ partners into an inhouse platform through the initial contact, contract negotiation, platform integration, testing and monitoring.- Liaised with the internal and external teams to ensure operational carrier health is sound. This encompasses timely pick ups, major operational escalations, platform issues, freight claims and invoice audits.- Main contact of the product team for system requirements to update or build as it relates to Freight within the internal and external user interface of the platform.- Coordinated with the legal team to ensure service terms and conditions as it relates to Freight is up to date.- Main relationship holder of Carrier partners for relevant concerns and strategic requirements.

- Auditing orders placed through Sears, Amazon and Ebay. - Trouble shooting for issues regarding shipping errors, damages, losses, manufacturer errors and I.T glitches.- Contacting customers via email to ensure their concerns are well addressed.- Responding to Amazon claims and the customer's feedbacks at the company’s online store front.

- Processes verification for orders that have high fraud risks by contacting the issuing bank’s fraud departments.- Coordinating with the carrier for shipping method upgrades. - Taking incoming call overflow for the company's sales department.- Adjusts prices of goods which would be in compliance with the price match policy of the company.

- Ensuring that the information provided by the customers are valid (order quantities, addresses)- Point of contact of manufacturers who want to ensure the accuracy of the order transmission.

- Taking inbound and outbound calls to customers to provide them with information regarding their shipments.- Sending emails to customers and manufacturers to follow up with their order statuses.- Responsible for contacting manufacturers to resolve minor and major concerns of the customers regarding their shipments.

- Managing incoming leads and dispatching them to the necessary representatives.- Assisting with the construction of proposals for client’s security systems based on their needs.- Ensuring the accuracy of contracts for processing.- Processing sales representatives’ payroll and ensuring accuracy of the sales reports.- Point of contact of sales representatives regarding inquires about existing clients, potential clients and human resource inquiries.- Assisting clients regarding customer service concerns, data update requests and system upgrade requests.- Proactively searching for new clients through web searches.- Re-signing contracts of existing clients over the phone.- Assisting sales representatives all over the West regarding their inquiries pertaining to paperwork, leads and company policies.- Training sales representatives for Small Commercial Businesses regarding the paperwork, usage of the company dashboard and company policies.