I coordinated and managed the ECLAC service provider platform and centralized client requests, assigning them to the appropriate areas. I designed work plans, managed client demands and agreements, and reviewed project documents. I coordinated services with the UN Resident Coordinator offices in the LAC region. I prepared presentations, reports, and informational materials, and assisted in their visualization and updating. Additionally, I interacted with HR, travel, finance, and procurement areas, analyzed customer satisfaction surveys to define KPIs, and acted as a certifying officer for budget accounts. I supported the planning, implementation, and monitoring of extra-budgetary projects, coordinated work with colleagues, and maintained a good work environment, organizing virtual and in-person meetings and managing participants' travel arrangements.

Manage and oversee the resources (finances, human resources) of eight condominiums in Lo Barnechea.

• Oversaw and coordinated large project which entailed converting paper charts to electronic medical records.• Contacted patients who had not frequented the clinic for over a year to re-engage them, resulting in a large percentage of active patients.• Leveraged native Spanish skills to communicate with Spanish speaking patients. • Organized and input data for quarterly reports relating to patient statistics in relation to grants. • Demonstrated high level of team work and excellent disposition to work in any task assigned.

As a volunteer, organize and coordinate 18 courses and 10 teachers of Spanish, English and French. Manage the budget, hiring, marketing and evaluation of the courses.

• Reviewed and analyzed financial information of customers and debtors for the financial and commercial risk department. • Ran and presented the financial status report of each client to the financial and risk board. • Produced financial operation follow-ups and alerted executives about incomplete or risky operations. • Collaborated in the preparation of internal administrative process redesign company-wide. • Analyzed the transactional and operational efficiency between the commercial and operations department resulting in process improvement, improved communication and financial information sharing between departments.• Developed a manual showing the job description and duties for new commercial assistants for human resources department.