Margaux Mireault Email & Phone Number

Glendale, California, United States

Managing a team of 10 technical specialists who focus on the front office area of the software

Glendale, California, United States

Senior Specialist- Front Office Operations. Specializing in Capacity Planning, Mobile Apps, CRM etc. Part of an elite group of ServiceTitan experts and out-of-the box thinkers that help Customer Success Managers, Onboarding Project Managers and Support team members expedite workflow solutions for customers and allow the Success organization to scale. Create enablement docs, videos, and posts in the community to help internal and external users understand complicated features and workflows.

Glendale, California, United States

This role involves providing solutions and documentation for complex workflows for Customer Success Managers. Our goal is to empower our customers and CSMs with the knowledge and solutions they need to thrive. Strength is capacity planning, general front office operations and the mobile app.

Glendale, Ca

Subject matter expert on CRM, Dispatch and Mobile areas in ServiceTitan. Triaged support tickets in those product areas and converted to bugs as necessary for developers to investigate deeper.

Worked in technical support helping our customers by email, chat or phone

Los Angeles, California, United States

Greater Los Angeles Area

Lead clerk for the Southern Nevada Carpenters Annuity Trust. Handles correspondence between the Trust and Prudential Financial, processes all Annuity applications coming through the Trust Fund and communicates with the Attorney regarding any divorce decrees needing QDROs.

Greater Los Angeles Area

Worked the front desk assisting Carpenters with forms and finding assistance with the Eligibility, Vacation or Pension Departments. Gave status letters to employers delivering payments in person. Answered the switchboard anytime anyone wanted the operator. Helped multiple departments with parallel testing for a new operating system. Helped onboard multiple employees new to the company.

Greater Los Angeles Area

Organized filing system and started scanning paper files into computer system. Processed mail and helped with special projects in the Pension Department.

Worked in multiple areas of the restaurant, front of house, lunch/dinner waitress, cocktail waitress, and big event server.

Company member for a repertory theater for the 2010 season. Helped design props and switching sets while performing in 3 of the 5 shows performed a weekend.

Intern who helped assist the editors with small projects, and convert footage to digital platforms.