Marg Elliss Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Responsible for collection of outstanding accounts receivable while maintained effective work relationships with customers through a high degree of professional and excellent interpersonal/communication skills. • Consistently accomplished monthly quotas at a 90% collection rating (collected at terms). ◦ Positively and courteously created a strong rapport with clients through consistent and regular client support. Ensured all phone, e-mail and communications backed resolutions regarding delinquent accounts. • Assigned a new territory account within the western region, connected with branch manager to collaborate towards definitive resolutions. Transformed an outstanding /bad debt of $130K, in less than a 2-week period. In less than a month, retrieved over 70 % of branch bad debt. ◦ Ensured robust contact support and information was efficiently presented, and empathically presented solutions towards healthy payment solutions. • Dove into the Walmart portal and resolved over $3M past due invoices and discrepancies. Successfully accomplished account to an up to date standing. A trusted advisor to support and lead team members through database support and general troubleshooting. • Managed receivables to ensure timely collection and provided regular updates on accounts. • Excelled in complex and fast paced environments to triage deadlines while ensuring all updates and reports were communicated to branch managers, daily. • Escalated accounts as necessary to management and directly dealt with problematic accounts. Built strong relationships with internal teams, stakeholders, and customers to ensure service excellence was delivered. • Assisted in the investigation and resolution of billing and/or payment discrepancies with sales and service departments, including processing of credit notes and invoicing.

Markham, Ontario, Canada

• Monitored past due accounts by making high volume of collection contacts with proven results, through detailed management towards collecting monies owing from 2015, 2016, 2017 bringing accounts to a current standing. • Performed account reconciliation, balancing of cash, debits, credits, write offs, analyzed & established credit for new – existing clients, worked with internal, external people to resolve account issues, releasing / holding of orders.

Toronto, Canada Area

• Managed account portfolio of over 1500 Corporate, National, Commercial accounts and consistently attained 90% collection within terms. Reviewed age trial balance weekly, performed and maintained follow up communication in database, make applicable notes in system as to pertinent activities, ensured accurate and timely account reconciliation and escalated problem accounts to management/sales. • Administered order approvals based on account standings and notified clients/staff of delinquencies and order delays. • Effectively communicated with all areas of Canon to facilitate discussions regarding customer disputes, followed up with appropriate escalation processes and ensure timely resolutions. Essentially, responsible for controlling risk, established appropriate limits, reduced days outstanding and kept bad debts to a minimum. • Investigated through credit reports, references and bank account information, to establish limits & payment terms. Provided support to staff, clients and management and a proven track record to make sound business decisions on new and existing clients with authorization to approve orders up to and over a million dollars. • Controlled Accounts Receivable/Finance/Leasing Billings/Service/Client Care Functions-Managed all AR Postings such as credit cards, EFT payments, debits, credits, write offs, client database maintenance. Oversaw lease set ups, rates, buyouts, month end reports, bank deposits, statement preparation/mailing, invoicing, general leger entries, audit requests, bad debt write offs, bank reconciliation, bankruptcy claims, month end closing, refunds, service – billing assistant and provided credit references. • Updated/added new accounts to main customer database and completed all changes such as address, tax rates, rep codes, general ledger details, shipping and comments. • Knowledge of the French language enabled assistance as needed.