Margherita Paganelli Email & Phone Number

London, GB

• Customer Experience
• Collaborate with the sales team to ensure a top-notch customer experience.
• Take charge of the sales floor, prioritizing customer satisfaction.
• Assist with fitting rooms, find sizes, and offer style and fit advice.
• Build lasting customer relationships through product knowledge, updates, and event invitations.
• Stay informed on new arrivals and bestsellers, sharing insights with customers and the team.Business Operations

London, England, United Kingdom

• Support the stores and the visual merchandising management team being the floor support for visual merchandising tasks and implementation
• Up to date sales knowledge and ownership for initiatives to drive sales and maintain best seller performance
• Input ideas and suggestion into growth and development of store KPI’s
• Ensure the store and ranges are visually merchandised to the highest standard
• Implement new lines and ranges or stock changed in line with planned layout changes
• Support commercial merchandising through best-selling products and stock levels meeting the sales need

London, England, United Kingdom

• Lead the shop floor per the daily rota, ensuring all tasks are completed promptly.
• Constant monitoring of the shop floor for optimal volume, standards, and exceptional customer service.
• Delegating the rota so breaks, tasks and till cover are correctly followed.
• First point of contact for all shopfloor enquiries; responsible for manager's phone when on duty.
• Visual Merchandising standards, ensuring all store displays are correct and commercial.
• Delivering team briefings.

London, England, United Kingdom

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Receive new shipments and ensure proper storage of excess stock.
• Work closely with retail sales managers to ensure sales targets are achieved.
• Assist with deliveries and setting up/restocking the shop.

Birmingham, Inghilterra, Regno Unito

• Helped arrange the "Birmingham, Sandwell & Westside Jazz Festival", including artist liaison, flyers distribution and setting up venues with other volunteers.
• Communicate in formal settings to address key stakeholders and clients and in a more conversational style to promote events and products to fans and to build rapport with musicians and online media gatekeepers.

Rimini, Emilia Romagna, Italia

• November 2015, March 2016, May 2016, November 2016, September 2017, November 2017.
• Welcome and accreditation of the participants,
• Control and management of the workshops,
• Distribution of the certificate of attendance
• Work in the retail zone of the convention selling books, games, and promoting their new events and membership.

Cardiff

• Plan, with the supervision of the head SMM, digital media posts and campaigns to engage with current and future clientele on the principal social platforms.
• Drafting, promoting and managing events for the live music area of the locale.

Rimini, Emilia Romagna, Italia

Created content and publicity on social media, brand identity, packaging and merchandising for medium/small companies.

Master Of Arts - Ma, Museums, Galleries And Contemporary Culture

1° Ciclo - Laurea L, Scienze Della Comunicazione E Dell'Informazione

Erasmus, Communication And Media Science