Spearheaded Clinique counter business while at the same time serving as Interim Beauty Department Manager at the Macy’s Union Square Flagship location. Built strong team by hiring, training, and developing beauty colleagues and counter managers. Ensured smooth operations by overseeing event planning/execution, schedule management, inventory management, customer service, sales, merchandising, and strategic planning.

Responsibility for direction of all cosmetic & fragrance businesses in 13 locations, guiding product merchandising and placement, team leadership, training/development, and collaboration with store managers, district partners, and beauty vendors to ensure alignment with organizational goals and promotions.• Recognized with top rated scorecard in company for 2017.• Ranked #1 in total company for client loyalty metrics for three consecutive years.• Achieved #5 total company ranking in… Show more Responsibility for direction of all cosmetic & fragrance businesses in 13 locations, guiding product merchandising and placement, team leadership, training/development, and collaboration with store managers, district partners, and beauty vendors to ensure alignment with organizational goals and promotions.• Recognized with top rated scorecard in company for 2017.• Ranked #1 in total company for client loyalty metrics for three consecutive years.• Achieved #5 total company ranking in customer experience metric. • Exceeded district sales plans in 2017 and 2018.• Reduced theft by working with district loss prevention manager to create shortage control initiatives.• Enhanced customer experience by collaborating with account coordinators and vendors to plan and execute product education trainings for beauty advisors.• Optimized sales for each location by coordinating with regional beauty director on product customizations.• Enhanced colleague performance by coordinating with HR business partners and sales managers to create and conduct monthly talent assessments and development plans for beauty teams. Show less

Drove sales growth through recruiting, interviewing, training, and developing counter managers and beauty advisors while planning events, managing merchandising, and overseeing customer service, liaising between 12 locations to build partnerships between Macy’s and Origins.• Achieved and maintained #1 ranking in client loyalty metric. • Exceeded sales plan for total stores of responsibility each year.• Conducted and co-facilitated seasonal training seminars on new products, selling… Show more Drove sales growth through recruiting, interviewing, training, and developing counter managers and beauty advisors while planning events, managing merchandising, and overseeing customer service, liaising between 12 locations to build partnerships between Macy’s and Origins.• Achieved and maintained #1 ranking in client loyalty metric. • Exceeded sales plan for total stores of responsibility each year.• Conducted and co-facilitated seasonal training seminars on new products, selling techniques, and customer service skills.• Advanced sales and customer loyalty by spearheading trainings on new POS-based clienteling system. Created material, trained cross-functional leaders, served as super user, and contributed to clienteling committees. Show less

Management responsibility of the cosmetics and fragrances department with 50+ colleagues and $9.0m in annual volume.

Managed 8 Macy's Prescriptives counters in Northern California. Responsibilities included onboarding new associates, counter manager development, conducting training seminars, event planning and execution, and strategic sales planning.

Managed the Macy's Prescriptives counter.

Handled all aspects of mortgage loan and auto loan refinances from lead to close.

Managed the Macy's Prescriptives counter.

Handled all aspects of running a boutique retail store including: interviewing, hiring, training, coaching, payroll, scheduling, loss prevention, inventory, merchandising, markdowns, signing, stock work, banking, sales, and customer service.