Margit E. Kovács Email & Phone Number

Budapest, Hungary

Responsibilities:o Provide insight, support and explanation on P&C policies, P&C system and administrative activities in support of P&C business processes (recruiting, onboarding, job changes, terminations, compensation, etc.)o Execute system data maintenance and administrative activities in support of P&C business processes o Provide customer service on People & Culture related activities, such as inquiry resolution, request management and troubleshootingo Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused wayo Reaching high customer satisfaction through consistent, high quality service delivery and application of customer care principles o Ensure end to end ownership of resolutiono Implement processes and initiatives to ensure continuous improvement as well as service enhancement.o Manage service quality expectations and address customer concernso Comply with data privacy rules and regulationso Support Global P&C Centers of Excellence in system maintenance activitieso Escalation managemento Coach and train newcomerso Execution of the day-to-day activities by delivering on performance metrics and KPIs according to the agreed service level in human resources field, and in compliance with the relevant Roche standards, procedures and legal constraints

Budapest, Hungary

• Provide customer service on HR related activities such as inquiry resolution, request management and troubleshooting• Execute system data maintenance and administrative activities in support of HR business processes (recruiting, onboarding, employee lifecycle management, termination, compensation, performance, etc.)• Advise HR and Business Partners on global HR systems and processes and support the embedding of the new ways of working• Display high integrity on the job and comply with Roche guidelines, including data privacy rules and regulations• Escalation management• Ensure consistent and reliable service delivery for customers serviced• Implement processes and initiatives to ensure continuous improvement as well as service enhancement• Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns• End-to-end ownership of resolution • Ensure regulatory compliance in line with the countries, customers and regulations• Develop and manage key stakeholder relationships and communications to partner in a pro-active and customer focused way• Build relationships with HR Colleagues within the HR Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness• Collaborate with teams within region and globally to ensure the HR Support Solutions network provides consistent and effective services to customers• Driving global consistency through collaboration

Budapest

• creating and maintaining process documentation of employment; onboarding and employee life cycle transactions, supporting Employees and Businesses in Ireland • processing of employee lifecycle transactions such as salary increases, hour changes, leaves etc. in line with associated service levels as well as compliance regulations• maintaining HR database in Workday• developing a strong working relationship with the GE HR community through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements and any service issues• proactively informing HR partners & Employees in Ireland to ensure timely resolution of transactions• delivering on commitments, managing expectations and keeping customers informed on progress – taking clear accountability and ownership throughout the wing to wing process• working on simplification processes and looking after service excellence projects• event management - organizing all-HR events, teambuilding activities and affinity group events

Budapest

Responsibilities:• operation-, and tender management• event management, organizing and co-ordinating concerts, summer camp for children and educational workshops• participating in launching the English website of the organization• writing blogs, doing translation and academic research• running social media sites and campaigns• managing Happiness Lessons, Happy School Qualification, Sing for the Happiness and Sing for the Earth projects

Hungary

Organizing language travel programmes abroad, offered by our international partners. Providing price quotations, information, help and advice on courses, living abroad and travelling for new and returning customers were my main tasks and to help each customer to find the suitable programme for his/her goals. Working together with many organizations and associations, like British Council, Visit Malta, English UK, IALC, Quality English was a great opportunity to help this unique business field grow.• consulting, negotiating and contracting with new and existing clients and international partners• administration, preparing reports and presentations• project-, and process management• strong sales activity, achieving the annual targets• tour operating• attending international educational workshops• people management • keeping contact daily with tour operators, embassies, international organizations and business partners• running social media sites and campaigns

Budapest

My main tasks were:• event management, organizing faculty-, and student meetings, study trips and social activities• administration, reporting• sales activity• operational tasks of the study exchange programme (2 groups a year)• keeping contact daily with authorities, students and the US main campus • managing the Study Abroad project

Hungary

Providing outstanding customer service for our clients regarding their import and export shipments.Responsibilities:• administration, reporting, back-office work• sales of export-import freight and logistics services and products• daily contact with customers, international colleagues in hubs, suppliers and business partners• co-operating in operational tasks through system Mainframe• collaborating tightly with the sales and operation teams• tracking and tracing shipments• organizing and co-ordinating multiple tasks

Bachelor'S Degree, Event Management

Elte-Tfk - Certificate, Nonprofit Society And Organizations