E-Commerce Customer Service Representative
• Provided assistance to the company's customers' inquiries and complaints via email and phone in a timely and accurate way.• Placed, modified, and canceled orders and processed refunds on Shopify.• Resolved customer issues in a timely and efficient manner.• Located and tracked delayed/missing packages.• Monitored order fulfillment.• Assisted customers with order placements and tracking.• Provided information about the products to customers.• Created cases with USPS… Show more • Provided assistance to the company's customers' inquiries and complaints via email and phone in a timely and accurate way.• Placed, modified, and canceled orders and processed refunds on Shopify.• Resolved customer issues in a timely and efficient manner.• Located and tracked delayed/missing packages.• Monitored order fulfillment.• Assisted customers with order placements and tracking.• Provided information about the products to customers.• Created cases with USPS and filed a claim for lost/damaged packages.• Follow-up with different couriers for orders delivered but not received by customers.• Maintained accurate customer records.• Performed other related duties as assigned. Show less
