• Liaise with and support Agents and consumers throughout the booking process.• Negotiate and develop wholesale packages suitable to the market and deliver them toagents across various API platforms.• Maintain online product visibility via booking portals and OTAs, system maintenance andmapping as required.• Manage agent and supplier relationships to build a strong B2B wholesale network.• Provide knowledge of the industry and current trends to the operations team throughcommunication and reporting.• Manage Accounts Receivable for wholesale agents.• Systematic and regular auditing of systems to ensure that all revenue is accounted for, andall channels are functioning and visible.

• End to End accounting for multiple businesses including Accounts Payable, Accounts Receivable, preparation of domestic and international invoices, management of Cost of Goods and wholesale liability balances, monthly production of P&L and Balance Sheet for the CFO; ATO and BAS submissions.• Producing detailed revenue charts to map the revenue and cost of goods movements for complex products and packages.

• Drive brand standards and develop a strong and vibrant company culture.• Implement sales strategies with a focus on increasing the volume of key partnered tours andaccommodation sold as well as increasing revenue.• Organising, hosting and budgeting bi-annual training conferences of up to 60 people.Bringing together sales teams and key industry partners from across Australia and NewZealand to various locations within the Australia hostel network.• Delivered staff training on products, systems and destinations with a focus on achieving theirKPIs through providing unparalleled customer experiences and exceeding their expectations.

• Inhouse running of day-to-day hostel operations• Driving inhouse travel sales through local and national packages.• Develop and expand industry relations in order to find new business sources.• Attending annual tradeshows and “Backpacker Expo” to bring the hostel to a broadermarket and maintain relationships with industry leaders.• Committee Member of Backpacking Cairns, responsible for fundraising and industry eventsin Cairns with the aim to showcase the region to industry partners.