Margo Pierce Email & Phone Number

United States

• Provide advocacy services for students with special education or disability needs. ★ Interact with family members, providing hope and positive support. Connect families to services and internal and external programs.
• Analyze industry trends, available services, and client feedback to provide advisement on program and process improvements.
• Attend meetings to offer in-person support and problem solving - special education meetings, 504 plans, Emergency Medical Plans, Mediation and Facilitation, school board meetings regarding suspension/expulsion.
• Ensure that any issues or concerns raised by families are handled effectively and expediently.

Michigan, United States

Michigan, United States

Benton Harbor, Michigan, United States

Facilitate and manage the drop-in program for clients of the Out Center of SW Michigan. ★ Partner with senior leadership and team members to evaluate and refine the program to continuously deliver the best possible services.

Benton Harbor, Michigan, United States

• Managed programs being run or shared by the Out Center of SW Michigan.★ Cultivated and maintained relationships with community and agency partners, aligning services to client needs.
• Prepared monthly board reports, quarterly reports, assist in annual grant reporting.
• Provided community education on LGBTQ 101 for private and public entities.
• Assisted programs with having meeting needs met (food, drinks, materials, etc.).
• Developed presentations for community groups.

Allegan County, Michigan, United States

• Communicated with empathy and provided direct advocacy to families of children with disabilities. ★ Attended a variety of meeting types to offer in-person support and problem solving – special education meetings, 504.
• Facilitated and fostered productive relationships between families and schools.
• Referred to other agencies and/or professionals who could provide additional support to families.

St Joseph, Michigan, United States

• Processed incoming calls from Trade Partners, Consumers, and Delivery Agencies to assist customers. ★ Analyzed information from 3 separate data systems to get a complete picture of all the interactions that have.
• Facilitated contact between trade partners to meet customer needs and provide outstanding customer service.
• Achieved call metric standards for productivity and quality.
• Recognized for superior verbal communication and call control skills.
• Effectively resolved escalated calls to customer satisfaction.

• Provided one-to-one and small group mentoring to parents of children with disabilities regarding special education supports and services.★ Evaluated family strengths and abilities to determine the appropriate level of.
• Provided referrals as needed to other agencies or resources to promote positive relationships in school, community, with peers, etc.
• Scheduled and organized free community training using national and state experts on topics to enhance quality in multiple life areas.

• Directed advocacy services for at-risk students and families - Individualized Education Plan (IEP) and Section 504 meetings, including: o Family Team Meetings with DHHS, Behavior Intervention conferences for students.
• Capacity-building for at-risk families.
• Provided support to families to implement behavior plans at home to improve the quality of their family life.
• Facilitated support groups for both learning and networking opportunities to build the capacity of the community. o Community asset mapping to determine supports already available. o Removed barriers to participation.

Associate'S Degree, General Studies

Associate'S Degree