Dispute resolution, mediation, arbitration

Responsible for managing 300 employees, including managers, supervisors, ticket agents, and bus drivers • Planned and implemented strategies for a $12 million annual budget • Maintained employee and property Human Resource documents, records and files as required by government regulations • Ensured mandatory access to existing training programs and implemented, administered. programs related to Cal OSHA; along with maintaining federal and state regulatory reports • Administered family medical leave and workers compensation, terminations and discipline Key Accomplishments • Improved customer service externally and internally resulting in Express Service • Successfully launched Express service for the Los Angeles terminal • Standardized the bid process for union employees

Maintained and managed the agencies multiple labor contracts through open communication with union officials • Managed 300 employees including supervisors and office personnel • Responsible for managing and maintaining, human resource, safety, discipline and medical files of 300-400 employees. Including implementing, administering programs related to Cal OSHA; along with maintaining federal and state regulatory reports • Maintained employee and property Human Resource documents, records and files as required by government regulations including administer and supervise family medical leave and workers compensation, terminations and discipline; attended unemployment and arbitration hearings related to the agencies interest • Successfully passed California Highway Patrol inspections yearly, and became the training division for the CHP • Increased on-time performance by 10% by establishing guidelines for supervisors and maintenance and drivers Key Accomplishments • Decreased workers compensation incidents by 20% through incentive programs and open communication