• • Overseeing all aspects of operations management, ensuring smooth functioning of various departments, continual process improvement, compliance and stream-lined workflows.• Monitoring financial performance, identifying cost-saving opportunities, and ensuring financial sustainability.• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.• Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.• Championed adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels resulting in 20% cost savings.• Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.• Cultivated company-wide culture of innovation and collaboration.

• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.• Strengthened relationships with key stakeholders and customers by maintaining open lines of communication and delivering consistent progress updates on projects'' status and achievements.• Implemented innovative solutions to solve complex problems, resulting in 15% increased productivity and streamlined operations.• Collaborate with cross-functional teams to develop and implement effective forecasting, planning, strategy and analysis.• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.

• Successfully managed 10-25 projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process by providing innovative solutions and establishing trust-worthy relationships.• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.• Operation Management of front-office team taking over 1,500 calls per day.• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Collaborated with internal and external Fortune 500 account C-level management to ascertain client project needs based on budget, schedule, usage and marketability.• Implemented process improvement for cross-communication of overseas shipping and labeling, resulting in increased purchase-to-delivery turnaround by 65%.• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.• Sourced, vetted, managed and negotiated contracts with vendors needed to accomplish project goals.