Margo Webb Email & Phone Number

Avon, Ohio, US

Minneapolis, MN, US

• Responsible for making sure health and welfare programs offered are in line with the organization’s strategic goals, budget, and legal requirements.
• Conduct market research and benchmarking to analyze the competitiveness and effectiveness of benefit packages.
• Design and propose new benefit plans that meet employee and organizational needs.
• Negotiate vendor contracts with brokers and consultants.
• Communicate and educate employees on benefit options, eligibility, enrollment, and usage.
• Manage benefits enrollment and administration process.

Berwick, PA, US

• Responsible for conducting job evaluations, model salary increases, salary surveys, gathering internal and external data, and conducts analyses to provide input into managerial decisions about the organization's.
• Manages Compensation programs to ensure external competitiveness and internal equity aligned to business strategies.
• Conducts annual market pricing and job evaluation work analysis to ensure compensation programs meet applicable regulatory requirements. Provide analysis and reports on market data.
• Processes salary changes according to salary guidelines and policies (hiring, promotions, equity review, etc).
• Recommends appropriate job titles, job grades, FLSA status, manager level and update in HR system.
• Prepares benefit and compensation survey submissions and benchmark reports, evaluating market-competitive programs and perks that attract, retain and engage talent.

Atlanta, GA, US

• Determine employee benefit practices by benchmarking best practices; researching industry and employment trends; tracking legislation and estimating impact. Determines employee benefit interests by conducting employee.
• Create and run ad hoc HRIS reports to provide input for analysis, reporting, data integrity review, and correction.
• Enter and audit transactions and resolve errors in HR systems (e.g., SAP, stock, POP, BW) for maximum efficiency.
• Assist in user testing and reporting to ensure quality assurance and consistency.
• Conduct fact-finding investigation activities (e.g., document review, consultation with appropriate Company officials) related to Company plans.
• Benefit plan reporting and preparation of participant and financial reports for health and welfare plans and retirement plans.

Roseland, New Jersey, US

• Led a team of Affordable Care Act (ACA), benefits, performance, and recruiting Human Capital Management Implementers. Managed compliance with IRS guidelines and deadlines. Provided mentoring, coaching, and feedback to.
• Streamlined implementation process by identifying trends and proactively anticipating potential risks, resulting in faster processing times with optimal accuracy.
• Identified learning opportunities and training gaps, creating weekly boosters which improved associate efficiency, decreasing escalations over 30%.
• Promoted client autonomy and portal utilization by maintaining administration post-implementation onto HRIS and providing ongoing support.
• Created and managed team of senior-level implementers for scenario-based system testing before and after go-live, identifying continuous improvement opportunities based on results.

Wichita, Kansas, US

• Managed process for National Medical Support Notices (NMSN) / Qualified Medical Child Support Orders (QMCSO). Acted as Records Coordinator Associate in the oversight and operations of RIM within Benefits.
• Processed involuntary health coverage accurately and timely, mitigating/eliminating legal liability risk to employee and company.
• Automated forms and quality control, decreasing response time for court-ordered medical support, Social Security, and Domestic Relations Orders by more than twelve days.
• Reduced coverage verification time over 60% by implementing system which required intake and disbursement process completion in less than two days.
• Ensured proper tracking and logging of Personal Health Information (PHI) disclosures, limiting potential legal liability and audit findings.

Wichita, Kansas, US

• Provided testing and training for annual benefits open enrollment. Analyzed, documented, and reported to managers on trends within service center.
• Improved customer experience by developing internal and external relationships to align business and client needs.
• Audited plan deductions/costs and tested payroll deductions, communicating changes to customers and HR Managers.
• Advocated on behalf of employees and customers by communicating with 3rd party vendors and KBS internal departments, efficiently resolving issues.
• Served as Quality Control Specialist, performing daily case audits and monitoring service center calls to identify and recommend process improvements, in partnership with leadership and training department.

US

• Provided HR, Compensation, and Benefits support for corporate office and field locations of million dollar management organization with over 200 employees nationwide.
• Processed bi-weekly payroll for multi-state organization with 99% accuracy and ensure benefits and stock options are accurately processed in a timely manner.
• Responded to senior management needs for reporting and special work projects as requested to ensure organization is consistently in compliance with state and federal laws and regulations.
• Recruited, interviewed, and selected applicants for employment.
• Designed a process for time-keeping which required 100% management accountability.
• Created SOP that resulted in auto-generated reports for senior management.

Irving, Texas, US

• Created and executed project work plans efficiently, maintaining a 97% target completion date accuracy rating.
• Managed day to day aspects of project scope by executing project plans attached to reasonable deadlines.
• Maintained consistent communication with the sales representation of the project to ensure expectations were being met daily.
• Kept lines of communication open with vendors and contractor. Reducing the risk of incorrect orders and assignments.
• Confirmed and verified each aspect of the project before, during, and after the task to ensure modifications are accurately processed and installed.

• Identified and resolved telecommunications issues involving call center unit with over 200 employees.
• Implemented, recruited, and managed a quality assurance staff for reporting, training, and analysis.
• Trained call center representatives and consistently monitored calls for trends and trouble areas.
• Maintained communication and reporting with management.
• Developed and implemented solutions that systematized work flows and procedures.
• Reduced the call abandonment rate to 8%.

• Performed HR and Administration functions (compensation, benefits, recruiting, employee relations, and organizational goals).
• Contributed to organization's turnaround efforts, business unit consolidations, and transition to focus on consumer products.
• Established cross-functional teams within each department and provided training and team building exercises to increase productivity.
• Identified cost reduction opportunities and reorganized initiatives.
• Re-instated the organization’s edge on a competitive market.
• Spear-headed profitable turnaround.

Master Of Business Administration (Mba), Human Resources Management And Services

Bachelor Of Science (Bs), Business Administration And Management, General