Responsible for making sure health and welfare programs offered are in line with the organization’s strategic goals, budget, and legal requirements. • Conduct market research and benchmarking to analyze the competitiveness and effectiveness of benefit packages.• Design and propose new benefit plans that meet employee and organizational needs.• Negotiate vendor contracts with brokers and consultants.• Communicate and educate employees on benefit options, eligibility, enrollment, and usage.• Manage benefits enrollment and administration process.• Monitor and evaluate performance costs of benefit programs.• Ensure compliance with federal, state and local laws related to benefits such as ERISA, COBRA, ACA, HIPAA, and FMLA.• Develop and maintain policies and procedures for benefits and payroll administration.• Coordinate with other HR Functions such as Talent and Acquisition to integrate benefits with other HR Programs.• Report and present benefits and payroll data to senior management.• Work with HRIS and IT staff to ensure the HRIS software system meets benefits and payroll needs and is updated to reflect the changed to benefits, salary structures, bonus programs, etc.• Manages administration of benefit programs (401(k), Employee Stock Ownership Plan (ESOP), and disability plans).• Works with Broker to facilitate Annual Enrollment.• Conducts annual ACA and 5500 filings.

Responsible for conducting job evaluations, model salary increases, salary surveys, gathering internal and external data, and conducts analyses to provide input into managerial decisions about the organization's compensation and benefit programs. •Manages Compensation programs to ensure external competitiveness and internal equity aligned to business strategies. •Conducts annual market pricing and job evaluation work analysis to ensure compensation programs meet applicable regulatory requirements. Provide analysis and reports on market data. •Processes salary changes according to salary guidelines and policies (hiring, promotions, equity review, etc). •Recommends appropriate job titles, job grades, FLSA status, manager level and update in HR system. •Prepares benefit and compensation survey submissions and benchmark reports, evaluating market-competitive programs and perks that attract, retain and engage talent. •Supports compensation processes, including annual compensation reviews and increases, bonus payments, sales incentive. •Prepares business cases for structure redesign. •Works with HRIS and IT staff to ensure that the HRIS software system meets compensation needs and is updated to reflect changes to benefits, salary structures, bonus programs, etc. •Assists in administering associate benefit and retirement plans, and key elements of base pay and incentive compensation programs. •Assists in administration of benefit programs (401k, pension and disability plans) •Creates materials to communicate benefit programs, policies and practices to associates and leaders using various modes of communication. Additionally, develop and update compensation and benefits policies/procedures that support the local HR teams. •Provides management planning support by collecting, analyzing, and summarizing employee benefit data and trends. •Ensures compliance with applicable federal and state laws including HIPAA, COBRA, ERISA and FMLA.

Determine employee benefit practices by benchmarking best practices; researching industry and employment trends; tracking legislation and estimating impact. Determines employee benefit interests by conducting employee surveys; forming focus groups; analyzing responses. • Create and run ad hoc HRIS reports to provide input for analysis, reporting, data integrity review, and correction.• Enter and audit transactions and resolve errors in HR systems (e.g., SAP, stock, POP, BW) for maximum efficiency.• Assist in user testing and reporting to ensure quality assurance and consistency. • Conduct fact-finding investigation activities (e.g., document review, consultation with appropriate Company officials) related to Company plans.• Benefit plan reporting and preparation of participant and financial reports for health and welfare plans and retirement plans.• Manage and maintain vendor relations by providing quarterly invoice and system audits.• Creates and documents processes for departmental accuracy and training.• Manage record keeping and operational aspects of multiple or single benefit plans including health & welfare, defined benefit and defined contribution plans.

Led a team of Affordable Care Act (ACA), benefits, performance, and recruiting Human Capital Management Implementers. Managed compliance with IRS guidelines and deadlines. Provided mentoring, coaching, and feedback to associates on quarterly performance and development evaluations. Managed complex technical database management projects.• Streamlined implementation process by identifying trends and proactively anticipating potential risks, resulting in faster processing times with optimal accuracy.• Identified learning opportunities and training gaps, creating weekly boosters which improved associate efficiency, decreasing escalations over 30%. • Promoted client autonomy and portal utilization by maintaining administration post-implementation onto HRIS and providing ongoing support.• Created and managed team of senior-level implementers for scenario-based system testing before and after go-live, identifying continuous improvement opportunities based on results.

• Managed process for National Medical Support Notices (NMSN) / Qualified Medical Child Support Orders (QMCSO). Acted as Records Coordinator Associate in the oversight and operations of RIM within Benefits. • Processed involuntary health coverage accurately and timely, mitigating/eliminating legal liability risk to employee and company.• Automated forms and quality control, decreasing response time for court-ordered medical support, Social Security, and Domestic Relations Orders by more than twelve days.• Reduced coverage verification time over 60% by implementing system which required intake and disbursement process completion in less than two days.• Ensured proper tracking and logging of Personal Health Information (PHI) disclosures, limiting potential legal liability and audit findings.

Provided testing and training for annual benefits open enrollment. Analyzed, documented, and reported to managers on trends within service center.• Improved customer experience by developing internal and external relationships to align business and client needs. • Audited plan deductions/costs and tested payroll deductions, communicating changes to customers and HR Managers. • Advocated on behalf of employees and customers by communicating with 3rd party vendors and KBS internal departments, efficiently resolving issues.• Served as Quality Control Specialist, performing daily case audits and monitoring service center calls to identify and recommend process improvements, in partnership with leadership and training department.

• Provided HR, Compensation, and Benefits support for corporate office and field locations of million dollar management organization with over 200 employees nationwide.• Processed bi-weekly payroll for multi-state organization with 99% accuracy and ensure benefits and stock options are accurately processed in a timely manner. • Responded to senior management needs for reporting and special work projects as requested to ensure organization is consistently in compliance with state and federal laws and regulations. • Recruited, interviewed, and selected applicants for employment. • Designed a process for time-keeping which required 100% management accountability.• Created SOP that resulted in auto-generated reports for senior management.

• • Created and executed project work plans efficiently, maintaining a 97% target completion date accuracy rating. • Managed day to day aspects of project scope by executing project plans attached to reasonable deadlines.• Maintained consistent communication with the sales representation of the project to ensure expectations were being met daily.• Kept lines of communication open with vendors and contractor. Reducing the risk of incorrect orders and assignments.• Confirmed and verified each aspect of the project before, during, and after the task to ensure modifications are accurately processed and installed.

• Identified and resolved telecommunications issues involving call center unit with over 200 employees. • Implemented, recruited, and managed a quality assurance staff for reporting, training, and analysis. • Trained call center representatives and consistently monitored calls for trends and trouble areas. • Maintained communication and reporting with management. • Developed and implemented solutions that systematized work flows and procedures. • Reduced the call abandonment rate to 8%. • Increased customer satisfaction rate by 30%. • Raised call center productivity. • Increased processing capacity. • Increased revenue by $15 million annually.

• Performed HR and Administration functions (compensation, benefits, recruiting, employee relations, and organizational goals). • Contributed to organization's turnaround efforts, business unit consolidations, and transition to focus on consumer products. • Established cross-functional teams within each department and provided training and team building exercises to increase productivity. • Identified cost reduction opportunities and reorganized initiatives. • Re-instated the organization’s edge on a competitive market. • Spear-headed profitable turnaround. • Initiated benefits cost reduction.• Developed departmental goals & objectives.