Margo Chamberlain Email & Phone Number

Perform manual and automated software testing tasks related to improving the software/applications quality for the Employee Benefit solutions division of Paychex.

• Onsite Consultant for Xerox Global Services Global Technology and Offering Development Group.• Collaborated with Test, Implementation, & Release Managers to develop test strategy and plan.• Kept all project team members apprised of testing status, issues, and defects through attendance of daily Scrum and weekly departmental meetings.• Proactively managed critical defects by immediately engaging the Lead Developer upon discovery to avoid or mitigate risks. • Coordinated testing resources to assign the appropriate tester to execute test cases and scripts according to their depth of product knowledge. • Monitored testing activity and results for discrepancies between Test, Development, and Feature Design Leads to discuss and resolve at Quality Review Board meetings. • Scheduled Quality Review Board meetings. • Ensured testers focused on testing critical areas on a daily basis. • Reviewed risk assessment and appropriately prioritized defect items for development group. • Wrote test cases and scripts from product backlog items in a test matrix format.• Installed and performed requirement/regression testing on web based Xerox applications.

• Assist Taleo Contingent client transition by answering incoming calls, e-mail, and voicemail for client support. • Comply with company auditing procedures by documenting each call, e-mail, and voicemail in incident tracking database.• Interface with account management, accounting, and technical support analyst groups when I needed additional authorization, information, or technical support.

• Collaborate with account managers to analyze quarterly program data (quantitative/qualitative), and propose contingent program improvements to clients.• Ensure 100% compliance with contract labor regulations to protect client firms from co-employment liability. • Resolve contract labor issues by acting as an onsite liaison between Taleo and Xerox.• Reduce call center load by developing, implementing, and maintaining training documentation for end users.• Increase revenue by identifying new opportunities and capturing new business. • Document all database changes in compliance with company auditing rules.

• Collaborated with engineers and field service technicians to troubleshoot retrofits.• Kept test plans on schedule by servicing Nuvera system hardware and software.• Trained and supervised Xerox integration testers.

• Collaborated with engineers and field service technicians to troubleshoot retrofits.• Kept test plans on schedule by servicing Nuvera system hardware and software.• Trained and supervised Xerox integration testers.

• Assisted in reducing call center load during relocation by identifying and resolving technical support calls for Frontier Communications FrontierNet Internet service.

• Analyzed interface between document repositories, Xerox XPrint server, and client software.• Conferred with developers / programmers in design review meetings to communicate test results.• Researched and documented defects to determine severity.• Maintained hardware and software test environment.• Created and executed tests for Xerox DocuSP system.• Advised and reviewed tester activities and results.

• Demonstrated excellent customer support skills by analyzing and resolving escalated customer technical issues that had risen to the executive level. • Supported customers in testing DSL connections through use of superior troubleshooting skills. • Prepared reports on problem resolution for executive officers.

• Enhanced employee productivity by effectively responding to a range of technical support questions.• Purchased, configured, tested, and maintained over 30 Windows workstations.• Completed Y2K software upgrades and testing. • Reported test results to software developers / programmers. • Verified customer documentation for accuracy.• Created and executed test cases. • Communicated customer requirements to development group. • Identified, documented, and reported on customer software defects and enhancements.