Margo Chui Email and Phone Number

* Led and executed internal projects to disable redundant access for agents to internal tools and customer data. * Reviewed data access requests, triaged compliance questions, enforced policy compliance, and assisted in drafting new compliance policies within Google’s internal data access management and ticketing systems.* Designed, built, and executed internal data access groups in coordination with product and legal teams.* Collaborated closely with Global Business Strategy and Operations Risk & Compliance to develop and execute on a secure design strategy for the YouTube Content Org.* Developed deep partnerships with product and engineering teams, strategy & operations teams, marketing, and Risk & Compliance to identify issues, develop solutions, and effectively communicate them.

* Documented all incoming inquiries submitted to compliance team alias dedicated to accepting queries from customers and internal teams regarding risk and compliance in Microsoft's ticketing system.* Managed the assignments of cases including ensuring proper documentation, proper follow up and closure for the customers or internal team by our subject matter experts.* Tackled ownership of level 1 cases that did not require deep dive involvement from subject matter experts.* Kept track of new customers joining the FSI Compliance Program, reached out to account teams for customer contacts, and sent them welcome emails with information about the program and how to get the best use out of their membership.* Created and submitted invoices for customer audits.* Managed and facilitated FSI Compliance Program partnerships with over 150 FSI customers including financial institutions globally.

* Drove end-to-end process design and new system implementation, collaborating with product, engineering, finance and operations teams.* Managed and vetted outsourced vendors and processes, ensuring that operations targets are met and identifying opportunities for growth and improvement.* Managed and identified inventory needs of hardware (cameras, sensors, servers, network equipment, etc) for both small scale and large scale projects.* Responsible for creating and gaining purchase order/sales order approval and streamlining the process to ensure hardware and equipment are shipped to meet customer timelines.* Identified scope changes quickly, gaining approval on change orders, escalating issues to assure resolution before project timeline and staying within budget* Responsible for the planning and deployment of software and hardware based retail analytics product. * Managed ongoing project documentation such as schedules, issues lists, risk factors, meeting minutes, and ensure documents are complete, current, and archived* Utilized existing processes including checkpoint reviews and documentation, and contribute to process improvement

* Assisted Project Managers with implementing their projects.* Joined in on customer and vendor meetings to take meeting minutes.* Contacted customers, worked with vendor technicians, and scheduled service calls for testing offline or faulty units. * Created RMA tickets to replace any faulty units in the field. * Scheduled the service calls for replacements.