Margo Schwarberg Email & Phone Number

Florence, Ky

Crestview Hills, Ky

✅ SNAPSHOT: Hired by this quick-casual restaurant chain for District Manager Intern program. Led team of 33 for this corporate location growing sales to nearly $2M annually within first year. Complete oversight of all day-to-day operations, including talent acquisition, training, human resources, budget management, ordering, inventory, scheduling, catering operations, customer service, project management, and process improvement. ✅ SELECTED HIGHLIGHTS:🔹 Drove focus on new business development through increased catering; developed internal systems, processes, and training aids which served as foundational support, realizing 12-fold increase in catering revenue 🔹 Pinpointed multiple inconsistencies in recipes vis-à-vis measurements, shrinkage, receiving, and equipment variances; reworked and overhauled procedures, in conjunction with regional leadership, that reduced product costs up to 32%🔹 Managed all facets of business start-up, including talent acquisition, training, and store setup; took chaotic store opening to training store certification-ready status in less than 12 months🔹 Trained, coached, and mentored high-performing team of 33 employees earning reputation as firm but fair compassionate leader who sets high expectations and demands results ✅ EXECUTIVE STRENGTHS:Strategic Planning and Execution, Human Capital Development, New Business Development, Start-up Operations, Human Resources, Process Improvement, Relationship Building, Grassroots Marketing, Operational Leadership, Project Management, Budget Management, Program Design, P&L Management, Advertising, Curriculum Design, Public Speaking, Sales Building, Food Safety, Payroll, Inventory, Ordering, Bar Operations, Talent Acquisition, Customer Service, ServSafe

Milford, Ohio, United States

✅ SNAPSHOT:Conceptualized and created from ground up this scratch-based, full-service restaurant concept. Led and managed all facets of start-up operations, including interior workflows and design, menu development, cost analysis, marketing, community relations, advertising, and training. Managed all day-to-day operations leading team of 35.✅ SELECTED HIGHLIGHTS: 🔹 Grew revenue from start-up to $1.2M annually through pinpoint execution, grassroots marketing, providing best-in-class customer service, and outstanding training 🔹 Realized minuscule 8.5% annual turnover rate leading team of 35 direct reports developing inclusive culture that encouraged knowledge share, promoted personal and professional growth, and fostered positive environment 🔹 Increased revenue 6.1% by tapping into current lifestyle diet trends developing specialty menu items to capitalize on changing consumer needs🔹 Analyzed inventory usage and revamped prep procedures that extended product shelf life and reduced daily labor needs 18.8% ✅ LEADERSHIP ASSESSMENT:Tends to be unselfish and sensitive to the needs of others with an empathetic listening style. Prefers to establish long-term relationships rather than brief, superficial ones. Has a high degree of persistence and patience working on projects bringing a unique pulse and tempo that serves as a model for others. Often sought out by others for assistance or advice. Tends not to force own ideas on others with edicts, but rather by offering carefully considered suggestions. Shows the ability to meet new people easily and confidently with warmth and comfort. Gets along with a wide variety of people and able to bring diverse individuals together who might not otherwise cooperate.

Findlay, Ohio, United States

✅ SNAPSHOT:I joined this casual dining restaurant chain as server and promoted into full-time management role in 1995 before moving into Proprietor role in 2002. Led team of 90 while managing all aspects of $3.4M restaurant, including talent acquisition, human resources, training, inventory, ordering, scheduling, marketing, payroll, food safety, customer service, and budget management. Served in dual role as Regional Training Manager for five years.✅ SELECTED HIGHLIGHTS:🔹 Championed end-to-end development of first-of-its-kind partner internship program for aspiring proprietors, including curriculum design, hands-on instruction, and performance appraisals 🔹 Cultivated employee-focused culture serving as regional training store with primary focus on professional development; instrumental in promoting nearly 2 dozen associates into leadership positions 🔹 Spearheaded creation and expansion of curbside takeaway program revamping broken processes and procedures that realized five-fold revenue growth and served as model program across 14-store region 🔹 Conducted regional management training seminars for up to 35 managers providing in-depth insights on best practices that align with company policies and goals 🔹 Developed team service pilot program from ground up, including benchmarking, writing policies and procedures, creating training aids, and establishing scheduling models ✅ CAREER PATH:Proprietor, 2002 – 2009 Manager, 1995 – 2002 Key Employee, 1993 – 1995Server, 1993