Margot Vantrood, Shrm-Cp Email & Phone Number

•Establish the HR department as the first dedicated HR hire. Document HR policies and implement industry best practices•Operate as an HR department of one provide comprehensive HR services to over 50 employees for two individual companies under joint ownership•Design retention systems and increased document compliance by 40%•Identify and correct areas of risk and noncompliance •Administer of employee benefits, leaves, and accommodations •Manage all aspects of the employee life cycle •Collaborate with department heads to develop unique HR strategies•Conduct company compensation review: define job descriptions, evaluate compensation, and develop pay structures

Seatac, Washington, United States

• Strengthened employee engagement by implementing targeted action plans developed using surveys designed to measure employee morale• Participated in recruiting events and new hire onboarding orientations• Organized and mediated employee focus groups to identify and address workplace concerns• Expanded employee access to company provided mental health benefits and resources though collaboration with on-site mental health professional• Launched multiplatform information campaign in response to COVID-19 to communicate essential information and provide support to front line employees

Seatac, Washington, United States

•Hired, supervised, and scheduled a team of auditors that Identified and addressed issues that had potential impact to the safety of employees, flight operations, facilities, or the environment in accordance with OSHA compliance, DOT regulations, and corporate standards and policies• Administration of Occupational Injury Programo Improved reporting compliance of occupational injury reporting by 40% though coaching and developing leadership reference materials o Designed local transitional duty policy to utilize WA State’s Stay at Work program providing a return of $9,000 in 2019o Conducted injury investigations and determined employee’s ability to work in coordination with WA State Labor & Industries and Sedgwicko Produced reports on injury statistics and trends. Identified areas for improvement.o Assisted injured employees in coordinating access to workplace and state benefits • Supervised implementation of an employee Health Central to promote improved ergonomic training, care for repetitive motion and chronic issues before becoming an acute incidence leading to an OJI claim; Enactment resulted in 35% reduction of injuries within the first year • Authored and facilitated trainings on compliance, security, and ergonomics

• Supported expansion of Seattle hub from 40 to 160 daily flights ensuring assigned area met KPI metrics• Resolved escalated customer conflicts and provided real time solutions, maintaining professionalism in emotionally charged situations • Mentored and coached new agents as an On-the-Job trainer

• Use effective time management and proactive planning to ensure on-time departure of flights• Represent the company brand of southern hospitality in all passenger interactions• Stay updated and informed of all current company policies

Greater Salt Lake City Area

• Connect via phone with globally diverse customers and colleagues• Take ownership of each situation to quickly identify, resolve and anticipate each customer’s needs utilizing multi-tasking and active listening• Demonstrate personal ability to meet company metrics and standards while continuously providing superior customer service

Human Resources Management Certificate

Areas of Focus: HR Business Partnership, Employee Relations, Workforce Planning & Analytics, Training & Staff Development, Total Rewards.

Bachelor Of Arts - Ba, Humanities/Humanistic Studies