Margot Wu Email and Phone Number

• Plan the structure of book with editor.• Book writing.• 最新著作2022年7月1日/晨星出版 :《時間活用術：教你把事情做對做好、提升效率的24小時管理祕笈》。

• Collect requirements and expectations for online store, plan and build online store architecture according to biz model and budget.• Manage operation, customer service, product planning and blog copywriting.• Plan & Execution experience meeting in enterprise to boost B2B possibility

• Upgrade the role of L&D as biz partner, provides leading insights & strategic thinking to sales head, and suggests related projects to support biz requirements.• Plans annual HRD roadmap according to biz strategy and competency requirement.

• Certified trainer by AG• Plan and execute sales manager & sales of new car and used car training & certification, and then provide evaluation report to heads.

• Manage retail headcount plan and build career management plan of frontline, including job design, career path, promotion, phase out, KPI review plan.• Design, establish and manage competency model of RS/CS/ES frontline according to business strategy, to collaborate with function management to develop mechanism of talent selection, compensation, performance evaluation and retention.• Build up global competency development team to manage and deliver training program & corresponding mechanism.• Oversee competency development team to develop capabilities and strengthen loyalty of frontline staffs.• Communicate with cross-function head to boost sales productivity, smooth operation process and broaden service scope.• Plan annual training plan/budget aligned to business strategy and performance gap to achieve organizational objectives.Achievement• Create career management plan to contribute win-win between company and employees’ development.• Build retail HRD mechanism and process to help to succeed in frontline.• Establish competency model framework apply to RS/CS/ES team to manage competencies of frontline. Meanwhile, competency model is the foundation of talent acquisition and development as well.• Form global competency development team to manage capabilities of staffs by training program and corresponding mechanism.• Concrete loyalty of frontline staffs via induction training and relevant plan to startup company and new product.

• Make annual training strategy and plan to well-equip capability for staff of retail store and wholesale.• Propose product training plan and edit training content according to HQ guideline.• New Product brief and introduce cross selling viewpoints in annual dealer meeting.• Execute sales training of counter chief and new comer.• In charge of annual mystery shopper survey to strengthen brand competitiveness.• Host team building to concrete loyalty and motivate spirits of whole staffs.Achievement• Calvin Klein watch + jewelry, Taiwan got better grades in Swatch group than before after pre-training of mystery shopper

• Establish several kinds of training framework and efficient process of product training, such as position training、strategic partner training、certification、general training etc.• Address training roadmap to sales、PM、marketing colleagues , settle on quarterly operational principles.• Frame training plan of flagship model (ex. SIII、Note10.1、Note II...) and trail to corresponding execution and effect.• Join external and internal force task, hear and understand requirement, provide training proposition and accomplish cross function project in common.• Responsible for recruitment and management of trainers, formulate the development plan and teamwork to get through with the tough task within the short time.• Audit professional ability of floor salesmen and collect channel need as well, to adjust channel strategy and training plan in the long term.• Establish e-learning system and film training video to rich training resource and advance learning effect except for classroom training.• Keep professional knowledge and excellent image of floor salesmen, to stick up for Samsung brand.• Attend HQ training summit regularly, to advance professional skill and know the latest trend of market.Achievement• 2012 Best Employee Award• 2012 Master Trainer• 2013 Master Trainer• Expand headcount of mobile training team, from #3 to #14• Act for training leader of CE/DSC/IT from Apr 2012• E-Learning system equips with basic and advance mobile knowledge• Certification is held quarterly and floor salesmen of Samsung brand shop has completed 100%• Average satisfaction score of certification is 9.3.• Score high No. 2 of mystery shopper survey worldwide in 2012• Samsung gets high market share from SIII

• Make annual training plan and budget of channel base on channel strategy.• Integrate training model ADDIE, propose appropriate training plan from different kinds of channel need.• Coordinate and manage different kinds of project to strengthen channel competitiveness, such as channel employee recruitment、gradational training、service process enhancement、staff relationship management...etc.• Standardize training system of subsidiary and frame training courses.• Edit and issue channel e-journal to help employee to know channel intelligence, and strengthen loyalty to company as well.• Propose and host skip-level conference and gradational training, not only to inspire floor staff, but also top management would be familiar with thought of staff.• Advance e-learning framework and create gradational category for different level staff to absorb knowledge and advance learning effect except for classroom training.• Lead kick-off meeting with teammate for project scope and execution.Achievement• Standardize EBG training framework and create 7 training categories and 28 courses.• E-learning system equips with 5 categories training categories and rich courses, classification such as new comer、staff basic、staff advance、management associate、shop manager.• Average training satisfaction score is higher than 8.5.• Average web browsing rate of e-journal is higher than 8.0.• Annual appraisal top to 2 in 2009、2010.

• Coordinate annual plan and budget plan• Maintain annual budget and cost base marketing strategy.• Follow achieved percentage of annual project progress• Hold team building and activities• Assist to div. head with administrative and personal work