Assist license applicants with advocacy, application processing and operational expertise as they develop and bring their businesses to marketExpertise in inventory management and procurement

Developed and maintain strong relationships with and current database of CCC-licensed cannabis product manufacturers and dispensaries Penetrated 70% of Massachusetts’ licensed product manufacturing market with bulk cannabinoids in first year Managed increasing book (15% market share) of dispensary business as company began introducing retail productsProcured and administered company ERP (Zoho), with heavy emphasis on CRM

• Managed 4-POS retail dispensary and in-store cannabis processing center.• Improved efficiency and compliance while increasing sales 40% in seven months.• Developed community relationships and brand recognition through outreach and education.• Created and delegated dispensary staff training program focused on compliance and compassion.

• Managed daily operations of a 9-register MA Registered Marijuana Dispensary (RMD) with the utmost attention to professionalism and strict adherence to regulatory compliance.• Directed all RMD activities to optimize the customer experience, improve the efficiency of operations and maintain an environment of unsurpassed retail excellence. • Built and maintained meaningful relationships with business partners, the Department of Public Health compliance team and industry stakeholders. • Managed the budget and P&L for the RMD, setting aggressive goals to achieve business objectives and measuring outcomes to drive performance improvement.

Provide administrative support to dispensary management team to ensure effective and efficient operations. Provide educated information to patients and others calling the dispensary, following proper protocols for patient safety and confidentiality, privacy and sensitive patient information.

Provide product expertise and knowledge to patients and caregivers with regard to medical marijuana and marijuana-infused products and concentratesEducate patients on the potential benefits of medical marijuana as well as methods of useConsult with patients and caregivers and provide resources to assist in their medical use of marijuanaTrain new Patient Service Associates on proper dispensing methods, consultation with patients, compliance with state regulations and dispensary operations

Analyze and report on business metrics for eleven specialty National Industry Practice Groups.Utilizing SFDC, create custom dashboards and reports to capture new, renewal and jeopardy business data by industry, region and targets.Manage workflow rules and custom fields to assure SFDC supports practice group business processes.Create and deliver custom SFDC training to practice group employees.Track employee new business production goals.Maintain SharePoint intranet sites for all industries.

Sales & Marketing operations specialist for New England regional office of world's largest global insurance brokerManage sales and marketing activities and operations for 12 Producers and 30 Account ExecutivesNew England area salesforce.com system administrator Work with Corporate Information Services to customize salesforce.com to serve New England business process needs within limitations of company's global structureCreate and deliver custom salesforce.com training for Sales and Account ExecutivesParticipate in national sales and marketing strategic meetings to collaborate on and share salesforce.com best practices and ideasUtilize salesforce.com and Eloqua to manage, execute and evaluate national and local marketing campaigns Manage and monitor lead process for all marketing leads

System Administrator for CRM/salesforce automation application (salesforce.com) Managed conversion of customer/prospect database from Goldmine to salesforce.comDesigned and customized salesforce.com to support organization's outlined goalsTrained all new users and provided ongoing custom training as new functionality was introducedCreated and managed user roles and profiles to align with organizational structureRan weekly and monthly administrative reports to assure accuracy of data and proper usageCustomized and developed salesforce.com to automate internal business processes Worked with Corporate IT to automatically route Web leads through salesforce.comCreated and revised custom dashboards and reports to support management's strategic visionAnalyzed marketing effectiveness and drove sales productivity through salesforce.com optimization and usageManaged incoming lead assignment process to assure prequalification and immediate response to Web and phone inquiriesSupported direct mail and email campaigns by conducting market research to identify and generate target lists Analyzed campaign results and presented ROI reports to senior managementServed as liaison between business developers and customers/prospects using outstanding oral and written communication skillsGenerated monthly sales commission, pipeline and forecast reports for senior managementDeveloped and prepared standard and ad hoc reports to assist in the monitoring, measurement and management of various sales & marketing initiativesManaged customer contract process, working with customers, field sales, internal Legal Department and credit bureaus to document legal agreementsPlanned, executed and oversaw quarterly sales meetings and annual customer conferenceWorked with senior management, field sales and technical resources to compile, format, QC and deliver company responses to RFPs