Margot L. Email & Phone Number

Supporting Quality Management and compliance in ensuring adherence to established standards and contributing to overall quality initiatives.

Led user-centered usability analysis for two key internal systems, advocating for employees as users and internal customers. Conducted research on information architecture and content management, prompting a revamp in enterprise knowledge management. Set usability baselines in an Agile environment to reduce redundant software iterations and improve user adaptability.

Served as assistant team leader for a 20-member international customer support team, focusing on recruitment, training, and scheduling. Contributed significantly to the launch of an innovative eLearning program and the creation of an extensive departmental knowledge base, driving improvements in team efficiency and performance

Managed high volumes of inbound customer inquiries for an international customer service team, efficiently handling requests across multiple channels (telephone, chat, and email) while consistently maintaining high customer satisfaction ratings.

Augsburg, Bavaria, Germany

Taught business English to small groups, covering levels A1–B2 and preparing students for the Cambridge Exam. Focused on tailoring lesson materials to each proficiency level and refining my presentation skills to enhance learning engagement.

Milwaukee, Wisconsin, United States

Supported school programs and initiatives to boost parental involvement through targeted parent, school and community outreach efforts. In collaboration with a Vista teammate, I managed an urban community garden, coordinating fundraising efforts to finance internships for two students to maintain the garden over the summer.

Denver, Colorado, United States

I worked on a 14-member team to support various projects needing volunteer manpower. Our efforts included invasive species removal and fire management with the Missouri Department of Conservation, after-school programming for the Denver Boys and Girls Club, restoration of trails at Arkansas State Parks' Pinnacle State Park, and summer programming (including art classes and swim lessons for children ages 5-10) at Center, Colorado Public Schools.

Milwaukee, Wisconsin, United States

Master Of Engineering - Meng, Human Computer Interaction

Master Of Engineering - Meng, Human Computer Interaction

Bachelor Of Fine Arts - Bfa