Margot Macnutt Email & Phone Number

Montreal, Canada Area

Providing Installation, configuration and training on eXplorance's Enterprise Feedback Management (EFM) System solution.

After having worked in support for several years and gaining in-depth domain knowledge of the software and our clients, becoming a Business Analyst was a natural progression. I have been a BA for 7 years, while concurrently filling the Technical Writer role for the past 3 years. I have a strong interest in user interface design and usability, and aim to simplify complex functions. I also enjoy being involved in the development process and ensuring that the end results meet our customer… Show more After having worked in support for several years and gaining in-depth domain knowledge of the software and our clients, becoming a Business Analyst was a natural progression. I have been a BA for 7 years, while concurrently filling the Technical Writer role for the past 3 years. I have a strong interest in user interface design and usability, and aim to simplify complex functions. I also enjoy being involved in the development process and ensuring that the end results meet our customer needs.My experiences include: gathering and extracting functional requirements to write Use Cases and User Stories; being the user representative and negotiating design changes between users, development, QA, Product Manager and other stakeholders; conducting training sessions and beta testing; writing training manuals, administration and end user guides, quick install guides and knowledge base articles; acting as technical consultant for Marketing collateral: press releases, website changes, white papers, case studies and newsletters; editor and contributor to company blog: http://www.emailsecuritymatters.com Show less

- Technical support specialist for company's proprietary software- Coordinator and support technician for beta test group- Technical writer: administration guides, user guides, knowledge base articles- Promoted to team leader during the latter 2 years- Supervised 3 technicians- Invited speaker at client-organized conference

- Coordinator and administrator for 2 multi-disciplinary medical teams, involving contact with patients' families, social services, schools and other professionals involved in their care- Prepared and edited medical research papers and articles for publication- Prepared reasearch proposals- Organized courses and training schedules for residents and medical students, conducted at 3 teaching hospitals

Commerce

Main interest was Marketing

Mcse, A+, Microsoft Certification, Nt4

Attended intensive, specialized training to obtain certification