Margo Van Roon Email & Phone Number

Den Haag, Zuid-Holland, Nederland

Rotterdam, Zuid-Holland, Nederland

Permanent position at Phenom's Knowledge Management Team until dismissal for business economic reasons at the end of Sep 2022. Within the Knowledge Management Team, the ultimate goal is to provide the best education and onboarding experience for both customers, employees, and partners through the use of training and certification. My tasks included:• Designing an attractive e-learning experience in the form of courses, learning plans, and certifications in our Learning Management System • Writing clear product documentation (essential guides, articles) in our Knowledge Base• Hosting live sessions/workshops as a presenter (for customers and (new) employees)• Managing language and translations training support for our international teams

Rotterdam En Omgeving, Nederland

Position at the Recruitment & Admissions department from Rotterdam School of Management (RSM), Erasmus University.• Evaluating the often complex applications for admission to the RSM bachelor, pre-master and master programs; • Leading the scholarship selection procedure and decision making process • Designing and developing online trainings / information sessions • Organizing and executing the selection interviews for the MSc International Management • Representing RSM at (international) student recruitment fairs • Keeping prospective students up-to-date via mailings and the website

Amsterdam

Position at the Student Exchange Team from VU’s International Office. Focus on guiding students from one of the 400 partner universities who (want to) take part in an exchange program. • Organizing the introduction weeks for incoming exchange student • Guiding prospective students through the application and advising students on practical matters during their stay

Amsterdam

Working on tasks related to both the front office and the back office from SSA (Study- and Student Administration). • Front office: supporting students by phone, through email and at the student desk with all kind of questions regarding their application, admission, courses and graduation. Representing the VU at bachelor- and master events. • Back office: mainly communication tasks. For example, keeping VU’s webpages up-to-date (both in Dutch and English) in the CMS system, translating documents, developing/arranging offline communicationmaterials for events

Amsterdam

Temporarily position at VUmc’s Neurology department. Development of my project- and database management skills and ability to maintain partner relationships by being involved in all parts of a healthy brains project. Result: the launch of hersenonderzoek.nl, an online platform where people can take part in scientific brain research to help beat dementia.

The Hague

Job assignment at the start-up innovation lab from Nationale Nederlanden inThe Hague: Sparklab. Combining communications with innovation and agile project management while working on a project with regard to safety in the Netherlands.

Rotterdam

- Experience in developing and implementing internal - and external communication materials through different channels;- Increase of organizational skills by coordinating campaigns, projects and events (building bridges between local & global);- Knowledge of sustainable business (communications);- Ability to work on a proactive and assertive way in a multinational / FMCG company.

Madrid

Experience in writing online content, social media management, customer service communication, sales, guiding trips and events, establishing partnerships and teamwork with people from different cultures.

Brussels / Gent

Research on webcare at ING's Marketing & Contact Center (Belgium).Conclusion in the form of concrete recommendations.

Micromasters Program, Instructional Design And Technology

In the online certified MicroMasters Program in Instructional Design and Technology (offered by the University of Maryland Global Campus.

E-Learning Specialist, Professional Training Course

Certified intensive program including a practical final project: building your own e-learning training. Demo training and references.

Master Of Arts (Ma), Multilingual Business Communication, Graduated With Honors

- Business communication in Dutch, English and Spanish - Business administration: Marketing management, Strategic management, the basics.

Bachelor Of Arts (Ba), Communication And Information Sciences

Activities and Societies: Member of AEGEE: Association des Etats Généraux des Etudiants de l'Europe. - Specialization in Intercultural.