Improving processes and procedures for volunteer recruitment and retention. Optimizing use of digital tools. Engaging with volunteers to promote efficiency and satisfaction.

Senior Director of International Content Licensing (March 2012 – February 2023) Reporting to Senior Vice President of Strategic Partnerships and International Content Licensing, in the Sales Department:• Accountable for acquiring content to meet product goals for multiple product lines (full text journals, eBooks, e-magazines, and databases) in a territory outside the US.• Recruited, trained, and managed an international team of 16 people, including managers, located in and native to different countries, resulting in increased content acquisition from non-US publishers.• Coached team members in negotiation and principles of contracts, resulting in successful deals, partner satisfaction, improved team performance, added value to products, and faster GTM.• Reviewed contracts to approve changes or to propose creative solutions, resulting in mutually beneficial license agreements. Consulted closely with Legal and Rights Management.• Coordinated with Product Management to focus team activity on the highest-impact initiatives, resulting in faster development of robust new products. • Created and delivered presentations for non-US audiences including academics and publishers, resulting in new licensing and sales opportunities. Topics included the value proposition for publishers and EBSCO’s support of Open Access and Open-Source initiatives.• Attended international publishing industry events to negotiate with key publishers, resulting in the acquisition of new content and expansion of EBSCO's offerings.• Bridged the gap between field sales and Product Management, representing local sales priorities in discussions of product development and globalization/localization.• Planned and executed educational meetings for team members.• Planned and implemented rollout to team of Tableau, DocuSign, SalesForce, and other systems in cooperation with Operations teams in an Agile environment.

• Educated publishers about the benefits of licensing with EBSCO. Negotiated agreements to include publications in EBSCO’s aggregated products. • Resolved publisher questions about contract terms, royalties, rights, and data formats.• Assisted VP with hiring and onboarding new team members. • Assisted colleagues with email campaign strategies and contract negotiations. Developed a bank of texts we could use to answer frequent questions. Developed macros to automate frequent tasks.Key Highlights:• Managed a portfolio of more than 1000 publishers. • Point person for productivity solutions.

Grew market share and preference for Westlaw legal research platform in assigned law schools. • Created and implemented marketing programs for law students and law school staff. • Taught legal research skills using Westlaw databases and books in law school classrooms. • Hired, trained, and motivated a team of up to 12 employees. • Planned and executed educational meetings for peers and employees.• Partnered with central marketing team to generate and evaluate new initiatives for the national Account Management team. • Earned President’s Award and Century Club Award for increasing usage and preference for Westlaw in my accounts.

Provided training for Westlaw customers in the Boston area and assisted Account Managers with law firm, government, corporate, and law school accounts.

Drafted insurance coverage opinion letters for partners in Professional Practice department. Conducted library research and prepared memoranda for partners in Professional Practice and Business Litigation departments.

Attended conferences, reviewed files, and drafted orders and opinions for the judge's signature.

Worked with JET Program (run by Japan's Ministry of Education) as a translator/ interpreter/ instructor in a Japanese state foreign relations office.