I successfully performed in a pivotal C-Suite role (ran everything except People Ops and Finance), guiding the organization (FKA Lambda School) towards the vision and mission of providing learners with a direct and low-risk path to achieving higher income levels. Additionally, I orchestrated the complete end-to-end customer experience, overseeing product development, engineering, data management, instructional design, instruction, operations, customer support, coaching, community engagement, and GTM teams.➥Owned critical key performance indicators (KPIs), including leads, enrollments, Net Promoter Score (NPS), engagement metrics, graduation rates, learner readiness for job placement, instructor performance, curriculum ratings, and other relevant metrics.➥Revolutionized the product and learning experience by introducing a proprietary platform and digitizing all learning materials and touchpoints, resulting in a significant reduction of the cost per learner from $15K to $1K. ➥Key contributor in driving a rebrand in 2021, opening doors to the hectic adult market, providing increased schedule flexibility, and introducing the integration of artificial intelligence (AI) tutors, pushing the boundaries of the industry.

I served as a key executive, spearheading the expansion and diversification of content and product portfolios while establishing a certification product within the organization. Additionally, I provided support to over 2.5K companies, 3K academic institutions, and over 12M learners across more than 180 countries.➥Tripled the content library to encompass over 350 courses and prioritized demographic alignment for content creation. ➥Initiated the launch of an innovative enterprise service automation tool to measure impact, introducing a dashboard and reporting feature to amplify visibility and usage.

I functioned as a strategic executive leading all facets of instructional design, content creation, operations, and support, maintaining a dotted-line connection to the product team.➥Designed customized learning paths that resulted in securing the company's inaugural B2B contract, valued at $1.2M over 3 years. ➥Cultivated relationships with global vendors, negotiating contracts with discounts of up to 50% from reputable entities such as General Assembly, Lynda.com, The Associated Press, Bloomberg, Buzzfeed, and others.

I led a global team of writers and editors to create e-learning materials for Englishtown's online classroom, reaching millions of students around the world. My main focus was building a diverse curriculum that included everything from General English to test prep courses like IELTS and TOEFL, making sure we met international standards and catered to students in over 50 countries.➥ Developed a system to track our students' progress, combining initial assessments, regular check-ins, and motivational tools. A big part of my job was ensuring the academic quality of our programs, setting up guidelines and assessing our teachers' skills.➥ Brought a new learning product to life, right from the idea stage to launch, using data analysis and market research. This wasn't just for PC, but mobile platforms too. Working closely with product managers and various teams, I helped create multimedia educational content, keeping an eye on business needs, budget, and timelines.➥ Prototyped a new e-classroom platform. I worked with an Agile team focused on making the learning and teaching experience better, including everything from class scheduling to personalized study plans.

I was the first hire to lead a new product portfolio of live, online classes and peer to peer learning games. I hired, trained, and managed over 100 teachers, translators, and supervisors, staying within budget and time limits. I developed and launched a detailed training program for our staff, boosting our learner Net Promoter Score to an impressive 94. My work also involved setting up the live classroom and games operational policies, procedures, and a quality assurance plan, all focused on maintaining a high learner satisfaction rate.➥ Strategized on implementing best practices in our Studio, like enhancing user experience and tweaking schedules based on sales data and learner behavior. This approach significantly improved learner attendance. Part of my job was to act as a bridge between our brand and the sales and client services teams, offering creative insights for marketing campaigns and ensuring our messaging was consistent across all customer communications.➥ As the go-to expert for our Studio, I played a key role across various phases, from development to maintenance. I conducted usability tests on our curriculum and platform, assessing how well they resonated with international markets. My leadership extended to spearheading new initiatives and product improvements, like gaining institutional acceptance and enhancing our Studio curriculum, including games and leveled content, all aimed at boosting fluency.

I designed and implemented a bilingual grade school curriculum and improved language teaching by running instructor workshops and evaluating courses, raising student satisfaction by 30% and tripling the Trinity College Exam pass rate. I also enhanced instructor and student proficiency by organizing new language materials for professional development.

I managed significant partnerships with Capital One and Carlson Marketing Group, focusing on marketing credit monitoring and identity theft products to a large credit card customer base. I played a key role in hitting our department's revenue targets by crafting and implementing innovative marketing strategies, including price adjustments, product differentiation, and market segmentation. My efforts led to a 50% increase in monthly enrollments through the introduction of cross-sell products. I was also responsible for coordinating between partners and internal teams, ensuring smooth development of new products and projects. This included managing the creation of products specifically for the Capital One Breach offering and developing various marketing materials, such as telemarketing scripts, customer newsletters, and both print and online campaigns.