- Claim Management- Account Management of Composites Distribution Businesses- Process Improvement / TPM - Customer Service Lead for SAP deployment - Infrastructure Solutions (Rebar) business- Composites Customer Service Lead for Customer Portal

- Supervise direct report DAS daily functions including periodic formal reviews of performance, metric measurements, conference call lead for monthly reviews in at least two areas for collections and GAP.- Work closely with Manager, Accounts Receivable and other Financial Support departments to ensure all processes and/or tasks are covered timely as needed.- Communicate with customers by face-to-face meetings and/or via phone to negotiate and discuss discrepancies, investigate complaints, verify accuracy of charges, correct errors in accounts and confirm payment date and amount on a minimum monthly basis.- Document all customer discussions into SAP software, and prepare necessary documents to make adjustments to accounts as needed.- Assist with processing of lien waivers, process cash applications, repair billing/credits cancelations, GAP reporting, bad debt and maintenance contract reviews as needed.

- People Manager for Global Order Management team by monitoring performance metrics, and obtaining feedback from internal customers. Controlled workflows within Order Management team- SAP Order-To-Cash subject matter expert (Owner of OTC process, RACI, and sub processes)- Serve as trainer for Order Management team including new employees- Preparation of KPI reporting for management.- At a transactional level, interact with internal and external customers to understand their needs, coordinate order placement, arrange product deliveries, and achieve high satisfaction metrics- Maintain regular customer communication in order to ensure comprehensive information flow- Analyze processes and make proposals for improvements to Customer Fulfillment Management- Assisting in implementing new processes and/or process changes (SAP Automation and Process Improvements)- Manage Accounts Receivable in coordination with Fulfillment and Accounting. Assist with tracking past due balances. Calculate interest on overdue AR.

Responds to customer inquiries on samples, orders, pricing, color matches, inventory stock, technical drawings, material data sheets, shipments, and other customer service-related duties. Receives requests for samples and coordinates shipments. Follow-up to secure feedback or secure order.Obtain required information and bottle samples from customers in order to work with engineering in determining the appropriate closure/liner system.Initiate new part request form using information obtained through customer specification.Enters orders for assigned accounts and makes revisions as necessary. Verifies information on orders for accuracy against applicable forms and follows-up to ensure shipments are made to meet customer time deliveries.Coordinates order dates and schedule dates with customers and plants; keeps customer and plants informed of changes with any scheduling issues and resolves discrepancies. Obtains releases for shipments and tracks shipments with manufacturing plant when requested by customer. Assists in handling customer quality issue concerns. Defines quality problem and the specifics of the complaint and communicates effectively to the plant and accounts manager for resolution.Produces order status reports for month to date and/or year to date shipments as required by customer and/or accounts manager. Handles deduction discrepancies and monitoring past due accounts receivables by working with the customer, plant, pricing, and Corporate Credit Department. Responsible for generating customer price quotes from list pricing.Assume backup responsibility on CSR desks during vacation and other out-of-office occurrences

Advised students and veterans with finances on a daily basis. Completion of daily office administration procedures such as answer phones, assist with students, and schedule appointments for staff. Assemble Financial Aid packages, as allowed by Federal, State and Institutional regulations. Also coordinating Federal Perkins, Schell, and John Martin Loan process for eligible students. Serve as the College’s Certifying Official to the U.S. Department of Veterans Affairs. This includes proper oversight of certification, and monitoring of all students using the Veterans Educational Benefits. Maintain and updates files through VA Once. Maintains regulations for audit compliance. Process and monitor federal and state programs. Includes disbursing and reporting within strict timeframe, and aid reconciliation. Perform financial aid verification. Review and make appropriate corrections to FAFSA based on tax returns and other tax documents. Monitor OFIC Scholarship process including validity and accuracy of the potential recipients and replacements.

Award and certifies all Federal Family Education Loan, NEALP, and alternative loans. Includes posting appropriate loan information to the Banner system and online student loan systems and making necessary adjustments. Advise students and process documentation regarding loan-related eligibility issues, including defaulted loans. Return loan funds and make appropriate adjustments to loans due to withdrawals, over-awards, ineligibility, student requests.Assist, as necessary, with students applying for financial aid and other areas of customer service.

Monitored Federal, and state grants, and scholarships. Coordinated all scholarship programs internally and externally. Advise athletes with financial aid process as well as coordinating athletic scholarships each termReconciled records internally and with various governmental agencies providing funds for the financial aid programs. Made adjustments to award packages to resolve over-awards as necessary.Assisted with processing ISIR records as part of the data load process. Processed consortium agreements. Cross-trained to back-up verification, recalculation, and loan processing.Assisted front counter personnel and addressed student phone calls daily.