Mari Rias Email & Phone Number

Tel Aviv-Yafo, Tel Aviv District, Israel

As the Operations Manager at Vibez, I'm dedicated to ensuring everything runs seamlessly behind the scenes. Vibez is at the forefront of innovation in event technology, transforming how communities experience events, and I'm thrilled to be part of this dynamic team. In my role, I oversee logistics, manage vendor relationships, and optimize resource allocation to guarantee flawless events. My mission is simple: to ensure every attendee enjoys a memorable experience by streamlining processes, collaborating across teams, and maintaining high-quality and safety standards.

As the Customer Service Manager at Eventbuzz, I had the privilege of leading a team of dedicated customer service representatives. My responsibilities included:1. Managing and mentoring our customer service team to ensure top-notch customer support.2. Overseeing the resolution of customer inquiries and concerns.3. Identifying customer needs and coordinating with the team to provide appropriate solutions.4. Monitoring customer complaints and working closely with the team to ensure their timely resolution.5. Collaborating with other departments to improve our customer service procedures and standards.My primary goal was to create a positive and supportive environment for my team, which translated into exceptional service for our users.

As a Customer Service Manager at Eventbuzz, I served as the primary point of contact for all customer inquiries and concerns. My responsibilities included:1. Responding to customer queries in a timely and accurate manner.2. Identifying customer needs and guiding them to appropriate solutions.3. Providing training and support to our customer service team.4. Monitoring customer complaints and ensuring their resolution.Collaborating with the team to improve our customer service procedures and standards.My dedication to excellent customer service played a significant role in maintaining high customer satisfaction levels at Eventbuzz.