•Guide and coach the Scrum team on how to use Agile practices and principles to deliver high quality products and services to our customers•Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques•Collaborate with Product Owners, Program, or Project Managers to communicate delivery of product and escalate key risks and issues impeding Scrum team effectiveness•Facilitate getting work done without coercion, assigning, or dictating the work•Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines•Coach the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team•Work with Scrum team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams•Resolve team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization•Work with Agile Coaches and other Scrum Masters to grow within the role•Contribute to the advancement and improvement of Agile practices within the organization at a pace that is sustainable and comfortable for the team and organization•Facilitate and support all Scrum Events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective•Support and educate the Product Owner, especially in refining, prioritizing, and maintaining a backlog and product roadmap•Ensure that the Scrum team is having regular Product Backlog Refinement sessions and provides coaching when necessary•Conducts 1:1s with Scrum team to help build a trusting relationship, discuss goals, identify knowledge gaps, and create action plans based on the outcomes•Act as a leader who coaches and supports Agile teams and helps facilitate important department initiatives

• Help Waterfall teams to transition to an Agile framework• Create Enterprise-wide Agile Standard Operating Procedures (SOPs), and build roadmaps and strategies for adapting to the Agile process.• Contribute to development and management of Agile Enablement practices, which include agile toolbox, methodology, performance metrics, and process improvement. • Implemented Kanban framework for team working on production support• Create working agreement with team as well as facilitate capacity planning sessions• Facilitate Sprint planning, product backlogs, and daily scrum meetings; remove any impediments; and mentor scrum team members. • Encourage cutting edge ways of working including Automated methods using tools like Selenium, HP ALM etc• Encourage technically progressive practices such as TDD, Automated Testing, Pand Peer Programming• Generate burndown charts and maintain clear communication to drive adjustments in work processes • Via Scrum of Scrums and COPs, Work with a community of Scrum Masters to ensure successful agile delivery of products and ensure uniformity of practice across enterprise• Lead the team through servant leadership to a self-organized state by encouraging ownership of events and rotating facilitation of events • Conduct frequent surveys with team and customer to ensure satisfaction across organization• Communicate regularly and effectively with internal and external stakeholders about the project scope, budget, and schedule. • Coach to ensure self-organization and cross-functionality Maintain data integrity of agile tracking systems to provide transparency on product and sprint backlog • Collaborate closely with the Product Owner to ensure user stories are written, groomed, and prioritized on the backlog, and identify and prioritize user stories for the Product Backlog, including creating and documenting acceptance criteria, estimation, and prioritization.

• Facilitated Sprint cadence of ceremonies• Helped build a roadmap of sprint goals and release plans to give stakeholders clear view on expectations• Employed tools such as Sprint report, burndown and velocity charts to track team progress and maximize effort.• Work in tandem with Product Owner and development team to demonstrate teams progress over sprint at Sprint Review session• Facilitate Story-mapping sessions • Assist Organization in tracking and managing dependences• Maintain records to track product quality metrics: Defect Escape Rate, Technical Debt.• Use Smart sheet to capture teams Agile Maturity Matrix to help identify future learning topics• Collaborated and form relationships while also maintaining continuous communication with cross-functional team members of varying skill levels, both business and technical.• Partnered with the Product Owner, especially concerning grooming and maintaining a healthy backlog.• Facilitate team/agile ceremonies (Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective), timely removal of impediments, and ensures the appropriate individuals are assigned to blockers for quick resolution;• Foster collaboration with teams by working with them to create team working agreements, Definition of Ready (DoR), Definition of Done (DoD), and deliver workflow of user stories; maximizing value of people working together;• Coach Product Owner – build a strong product backlog, prioritize the backlog, and create good User Stories that satisfy INVEST criteria and maximize ROI (return on investment)• Identified innovative and automated approaches to routine tasks, making suggestions that were widely received

• Managed and coordinated projects and initiatives related to enhancing healthcare delivery and patient care• Developed and maintained detailed project plans, timelines, and metrics to ensure the successful completion of projects• Tracked and monitored progress of projects, identified any potential delays or issues, and took proactive steps to ensure on-time completion• Developed and implemented strategies to ensure project success, including but not limited to resolving any project-related issues• Assisted in the preparation of budget information related to projects• Collaborated with stakeholders to ensure project objectives were met and resolved any issues that arose • Facilitated and managed communication among project stakeholders • Developed and maintained project documentation and reports to track progress• Liaised with other departments and vendors to ensure successful completion of projects