Configure and customize Incident Management and ProblemManagement applications to meet Business Requirements Create Order Guides according to the client requirement Maintained and administered the implemented instance ofServiceNow modules including: Incident, Change, Problem, andservice CatalogWriting Business Rules, Client Scripts, UI Policies and UI Actions tocustomize the instance as per Business needsCreate and load catalog items and record producers Worked on customizing user interface including forms, lists andcreated record producers for incident and change management. Created various front-end forms, and associated Client Scripts, UIPolicies, including advanced customizations that requiremodifications of UI Pages/Macros Search, populate and customize the knowledge base Involved in creation of custom Widgets using AngularJS for theService Portal. Involved in development of several UI Pages and service portaland HR portal.Integrated Twilio with serviceNow for Voice Alert Notificationusing REST API.

Integrated serviceNow with a third party to store all the credentials to avoid breaching up of credentials.Developed solutions in the serviceNow platform that are ITIL V3compliant and defined business solutions for ITIL users.Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs.Experience in creating Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, Workflows and Email Notifications.Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's.Worked on creating users, roles, groups and load the data to serviceNow objects using import sets on daily, weekly, monthly and on request basis.Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps.