Responsible for all sales activities in the area, from leadgeneration to closing. Works closely with sales and supportteams to foster high customer satisfaction and generateprofit.

Responsible for cold-calling, receiving inbound calls,customer service, retentions and sales using differentmodals (voice, chat, SMS & e-mail).

Was responsible for retention / customer service phone callsand helped identify cases that requires escalation. Receivedmultiple commendations for exceeding expectations.

Worked as a technical support specialist under Microsoft then got migrated as a billing specialist with H & R block and was transferred to UOL as a retention specialist since the previous account was transferred to a different location.