Maria Arrambide Email & Phone Number

Stockton, Ca, Us

Concord, Ca

Concord, Ca

Customer service support at clients site in file room: Create, process and maintain file records (physical and/or electronic format) as per customer specifications. Retrieve and shelve files as outlined in contract. Pick up and deliver files to designated locations at customer request. Perform data entry functions as appropriate in company computer based system. Inquire from computer data base, file location or status. Handle time-sensitive material like confidential, urgent packages. Maintain copier equipment and office supplies. Maintain all logs and reporting documentation. Microsoft Outlook 2010. Participate in cross training and perform other duties as assigned.

San Ramon, Ca

answer and transfer all incoming calls to appropriate representatives. Take new orders. Maintain sales fax machines. Mail sample pharmacy bags to sponsors (customers) after they come back from printing company. Pull sales leads for sales representatives for telemarketing via internet. Contact pharmacies to assure that they received their new bag shipments. Update and maintain pharmacy locations in data base. Mail invoices, statements, and letters for accounting department and graphics department. Mail supplies to outside sales representatives when needed. Microsoft Outlook-maintain and manage E-mails. Keep track of sales for the week from in-house sales reps. Maintain office supplies and order when needed. Perform other duties as assigned.

Lafayette, Ca

Review and process EOB's received from health insurance companies. Maintain and keep A/R aging report current, claim resubmission and follow up on denied or outstanding claims with insurance companies and appeal if necessary. Submit refund requests when needed. Answer patient incoming telephone calls and assist them with inquiries regarding their accounts. Assist with entry of doctor cases into data base when assistance was needed. Microsoft Outlook-Manage and maintain E-mails. Performed other duties as assigned or when needed.

Walnut Creek, Ca

Answer all incoming phone calls on a multi-line phone system, directed physician and patient calls to client service managers or account representatives. Sort and distribute daily correspondence received via mail or facsimile to appropriate representatives. Sort daily production (HCFA's, patient statements and collection letters) and distribute to account reps or prepare to mail out. Process UPS shipments daily: Prepared accounts receivables received from bank lockbox daily and forward to payment group for account processing and posting. Maintained filing system of anesthesia records by month order and purged year old records and prepared them for storage. Copied anesthesia records and/or EOB's from insurance companies for account reps when requested. Assist with entry of doctor cases into data base when assistance was needed to meet month-end quotes. Microsoft Outlook-manage and maintain E-mails. Performed other duties as assigned or when needed.

Pleasanton, Ca

​Provided payroll service and support to assigned client base. Managed 27 accounts ranging from 100 to 2,000 employees per client. Provided payroll service requirements, reporting needs, benefit accruals and tax inquiry information. Maintain up to date client information in data base system. Created service requests for other departments when needed to assist clients. Responded to telephone and written service requests and problem inquiries. Microsoft Outlook- Maintain and manage E-mails. Conducted monthly meetings via telephone or in-person client visits to discuss status on open items (service requests). At end of year, conducted "Year End" meetings with clients to coach and prepare W2's for their employees.

Hayward, Ca.

assist manager and supervisor to oversee 30+ employees in the customer service department. Assisted customers when requested to speak to a supervisor. Skill tested phone representatives for review and evaluations. Facilitated phone rep training to increase productivity. Trained all new hires. Provided support on billing and contract inquiries and return authorization requests to customers. Identified meter locations and register readings for the USPS clerks. Receptionist back up.