Maria Arvaniti Email and Phone Number

Responsible for overseeing the end-to-end management of technical projects and initiatives. Key responsibilities include:• Planning, execution, and successful delivery of projects, ensuring they are completed on time, within budget, and to the required specifications.• Collaborating closely with project stakeholders, including both technical and non-technical teams, to define project scope, requirements, and objectives. This involves developing detailed project plans, schedules, and organizing efficient resource allocation.• Monitoring project progress throughout the lifecycle, tracking key performance indicators (KPIs), and ensuring project objectives are met.• Proactively identifying and managing project risks and issues, developing and implementing contingency plans as necessary, and effectively escalating issues in a timely manner.• Ensuring adherence to project management standards and methodologies, including Agile and Waterfall, to maintain consistency and quality across all projects.• Assembling and coordinating project teams, and liaising with external partners, subcontractors, and suppliers to achieve project goals.

Beekeeping

• Design and architect Data Warehouse, Data Marts and peripheral data sources (Microsoft SQL server, SQL Server Integration Services (SSIS))• Design, development and maintenance reporting solutions in SAP Business Objects and QlikSense • Business Analysis - Translate business requirement into system requirements and provide proposals and solutions to the business• Project Management/Involvement in various complex, large-scale, cross-functional IT Projects• Business Continuity Plan Writer• Liaison with Regulation authorities• Work closely with support teams across the Group• Writing technical documentation/manuals for various IT Systems/Processes• Incident Tickets Administration• Follow up Incidents, Problems and Change Requests• Report progress and escalate problems to management when needed• Writing Scripts in Automate software• Agile working

• Ensure that the agreed Service Level Agreements (SLA)s are met and Service is provided at its best• Identify, raise issues/risks, escalating as appropriate and report progress• Perform root cause analysis of incidents to prevent recurrence• Report progress and escalate problems to management when needed• Project Management/Involvement in various complex, large-scale, cross-functional IT Projects• Processes Automation, Improvement, Efficiency and Re-engineering• Follow up Incidents, Problems and Change Requests• Incident Tickets Administration• Business Continuity Plan Writer• Support and participation in disaster recovery setup & testing• Writing technical documentation/manuals for various IT Systems/Processes• Work closely with support teams across the Group• Liaison with 3rd party suppliers and technical service companies• Access control activities with regards to Active Directory accounts, groups and applications• Writing Scripts in Automate software• Report daily activity, producing regular team performance reports, provide team & individual metrics• Agile working

• Day-to-day support to user and business areas• Execution of daily/weekly/monthly/yearly/ad hoc IT Banking tasks that are performed without time losses and within SLAs• Performing health checks on Banks IT Systems• Incident Tickets Administration• AS400 Operator • ATM Operations• Support and participate in disaster recovery setup & testing• Liaison with 3rd party suppliers and technical service companies• Local contact person as well as first/second level support for technologies such as - Email (Lotus Notes, Microsoft Outlook) - Blackberries, iPhones (GFE) - Laptops, VPN access (RSA Administration) - HP Web Jet Admin Administration and Reporting, Support of any User's Printer issues- McAfee ePolicy Orchestrator administration for controlling, monitoring and reporting all McAfee Installations within Network- Fax Services/Telephony Troubleshooting, raise/follow up incidents- Access control activities with regards to Active Directory accounts, groups and applications

•AS400 Operator•IT Help Desk•IT Purchasing