Maria Bigham Email & Phone Number

München, Bayern, Deutschland

Berlin, Germany

• Optimized forecast to include all warehouses and standardize ordering processes. • Established close relationship with operation team in the US to ensure knowledge sharing to maximize efficiency. • Responsible for purchasing and forecasting of all of Casper’s products, including finished goods as well as packaging. • Main contact for all suppliers from Europe, the US as well as Asia to ensure product availability and delivery on time. • Minimized ordering process from one hour to fifteen minutes• Streamlining of product portfolio by looking at inventory as well as sales figures.

Berlin Area, Germany

• Responsible for analyzing stock level and optimization of ordering pattern and inventory turnover for all foodspring products.• In charge of ensuring timely procurement of over 300 products and their packaging needs.• Implementation of new forecasting process to ensure on stock situation throughout the year.• Primary point of contact for suppliers. • Extensive interaction with internal stakeholders such as marketing division, logistics and R&D to ensure smooth implementation of new products or communication of potential issues.

North Vancouver

• Working with external warehouses to ensure product availability for over 800 restaurants across Canada.• Working with purchasing team to ensure smooth implementation of new products as well as even run out dates of old products across Canada.• Responsible for forecasting amount of products needed for Limited Time Offers (LTOs) as well as their allocation across warehouses for over 800 Restaurants.• Worked with Applied Predictive Technologies (APT) to analyze restaurant selling patterns.• Created standard operating procedures in regards to LTO debriefs.• Analyzing trends and improve future forecasting depending on Restaurant ordering and usage patterns.

Warranty Service Representative• Processing customer and account warranties.• Working with SAP software in a variety of areas.• Implemented standard operating procedures into the warranty process. Account Coordinator / Customer Service representative• First point of contact for around for Marmot and ExOfficio Accounts• Ensure Pre-Season and Re-Orders are effectively initiated and tracked and fulfilled. • Capturing payments for outstanding invoices. • Creating Bi-weekly sales reporting and open order reporting.

Vancouver

• Successfully manage retail and administration staff of up to 12 people.• Primary point of contact for customer complaints and unsatisfied customers.• Responsible for refilling stock and placing special orders. • Actively communicate daily with general manager and store owner concerning targets, sales, staff performance and new products.

Vancouver

• Processing customer warranties, liaising with suppliers, invoicing, shipping and receiving. • Updated supplier lists.• Overseeing the implementation of a new invoicing procedure.• Trained staff on proper procedures when dealing with warranties. • Billing associated Stores for inter-store transfers.• Cross-referencing invoice amounts against actual costs. • High levels of communication, attention to detail, organization and customer service.