•Collaborating with the sales team to understand upcoming implementation, consulting, and development timelines.•Managing scope, schedule, and cost for assigned services projects.•Prioritizing customer requirements for inclusion in each project’s statement of work (SOW).•Coordinating with development managers to stabilize project scope and deliverables.•Conducting internal functional UAT to ensure successful technical delivery to clients.•Utilizing Jira for development ticket tracking.

• Assisted students in understanding complex economic concepts and problem-solving techniques.• Facilitated group discussions, tutorials, and workshops to reinforce learning objectives.• Provided individualized guidance and feedback to students on assignments and projects.• Contributed to grading assignments, exams, and other assessments.

• Developed a cost-minimizing preventive maintenance scheduling model addressing maintenance frequency, utilizing mathematical modeling techniques.• Designed a non-linear scheduling model to allocate preventive maintenance operations triggered by time-based frequency over a planning horizon, while considering resource-capacity constraints.• Implemented scheduling mechanisms enabling the advancement or delay of maintenance compared to suggested frequency periods, with the objective of minimizing costs.• Demonstrated outstanding performance of the developed formulation, showcasing a significant average cost saving of 43% compared to alternative models with similar characteristics.• Investigated the relationship between maintenance frequency and tardiness cost, as well as utilization and schedule compliance, revealing important insights.• Explored scenarios where concurrent maintenance operations could yield time and cost benefits, and analyzed non-linear cost implications of tardiness.

• Assisted in teaching process automation methodologies, providing guidance and support to students.• Facilitated hands-on workshops and lab sessions to reinforce learning objectives.• Collaborated with faculty to develop course materials and assessments.• Provided individualized student support and assistance.• Contributed to grading assignments and maintaining lab equipment.• Stayed updated on industry trends and advancements in process automation.

• Assisted students in understanding complex economic concepts and problem-solving techniques.• Facilitated group discussions, tutorials, and workshops to reinforce learning objectives.• Provided individualized guidance and feedback to students on assignments and projects.• Contributed to grading assignments, exams, and other assessments.

•Coordinate and assign contractors for installations and construction activities based on customer installation queues management.•Manage permits required for third-party infrastructure stakeholders.•Document customer installation processes and track contractor progress throughout installation processes.•Facilitate the delivery of construction materials to contractors and upload installation materials into SAR software.•Consolidate and monitor outages lists, upload photos and FTB formats, and generate monthly coutage reports.•Review outages generated by the service center for the TABLEAU tool.•Consolidate maintenance node reports and assist in the generation of management reports.•Compile information for third-party outages billing (TRANSMETRO, CITY HALL, GOVERNORATE, etc.).