Maria Alexandra Erwin Email & Phone Number

North America

Confirming customers' language preferences as I assist them. Addressing queries, complaints, payments, and recommendations furnished by customers. Redirecting customers to the pertinent department, if needed. Deferring to management in instances of uncertainty.

Help with jobs needed at the time I was available. From office positions, to bilingual positions in different locations needed.

Greet potential renters, show vacant apartments, explain pricing and lease terms, process rental applications and negotiate lease renewals.... In addition to sales and marketing duties, also assist existing tenants with maintenance requests and customer service needs.

Kansas City, Missouri Area

Responsible for direction of in-house and sub-contracted staff in the completion of daily property maintenance activities, and make-ready preparation pursuant to tenant turn-over in 40+ local multifamily properties. Regularly inspect properties to establish comprehensive scopes-of-work, and to confirm workmanship of completed work-orders and contracts..

Independence, MO

Receive and direct all contact from tenants regarding maintenance issues, on a 24-hour basis.Solicit, filter, and collate pertinent information from tenants; obtain appropriate approvals; interviewvendors to determine availability and request proposals; collect bids - verbal & written; generateand distribute work-orders of sufficient scope; schedule.

Orlando, FL

Located and pursued contact with debtors to inquire of their payment status. Endeavored to buildtrust-relationships with debtors, frequently using bilingual skills, in an effort to establish reasonableand realistic courses of action that would result in full recovery of outstanding payments.Investigated questions and/or complaints to resolve discrepancies.

Winter Park, FL

Lead team of office staff in performance of daily operations, including: engaging customers; fieldingphone conversations; generating correspondence & reports; developing Excel databases fororganizing and maintaining electronic files in accordance with office policies; and scheduling &confirming appointments with customers, vendors, employees, & supervisors.

Longwood, FL

Complete management and operation of retail convenience store. Performed sales, labor, andaccounting; as well as extensive daily interaction with customers & vendors. Maintained facilitiesand a combination of owned and leased equipment. Created advertising displays and strategizedoptimal inventory levels, accounting for marketing campaigns. Developed and.

Orlando, Florida Area

Performed typical clerical duties, including: answering calls; responding to emails; filing; organizingwork area; and faxing, scanning, & mailing correspondence. My greatest contribution to theorganization, however, was in providing translation services to our Hispanic members in need ofsupport, help with financial aid and grants, and medical emergencies.

Overland Park, KS

Provided translation services in Spanish & English for medical calls and written correspondencebetween patients and doctors. Later tasked with managing and tracking the Company’s translation,editing, and proofreading processes.

Kansas City, MO

Awarded ‘Best Bilingual Sales Representative’ for excellence in generating new sales, as well as incustomer retention. Engaged in effective networking with new and existing customers, consistentlyproviding product news, sales, offers, and updated marketing materials. Resolved complaints anddisputes in billing utilizing active listening and problem solving.