Maria Capuzelo Email & Phone Number

Fremont, Ca, Us

Anaheim, California, United States

● Oversaw 50 key client accounts by establishing relationships with key representatives and effectively maintaining all customer account records in accordance with company policies and procedures● Spearheaded sales initiatives for 5 years, generating $1.5 MM in revenue annually by forging new business relationships, negotiating initial business contracts, and re-signing existing clients on multi-year contracts● Executed 100+ large tradeshows and conventions annually for professional associations and corporations spanning across various industries with up to 15,000 attendees, focused on onsite registration, exhibitor lead retrieval and session/attendance tracking● Collaborated with 5+ vendors annually to control expenses and secure best pricing for registration supplies● Developed and maintained monthly sales and revenue numbers for review by management and created final reports for post-show reconciliation, supporting 100+ events● Conducted new hire orientation and training for 10+ incoming account administrators ● Drove administrative tasks including; scheduling onsite staff schedules, booking airline flights and hotel accommodations and leading weekly internal staff calls to review past and upcoming events

San Francisco Bay Area

● Oversaw a 15-seat call center for event housing support and hotel reservations; and supervised 7 program support administrators ● Led 40+ customized event solutions for national organizations and corporations by allocating resources and inspecting hotel venues for potential safety and/or other concerns● Delivered performance reviews for ~20 directors and management across housing, call center and registration teams, and resolved conflicts throughout departments● Liaised and served on the Executive Committee for 4 years with the CEO, VP of Sales, VP of Finance, and VP of Technology● Recruited 40+ staff through job posting, employee referrals, and temporary agencies and conducted orientation, training and continuous development

San Francisco Bay Area

● Trained incoming seasonal, long term temps and full-time housing, registration, and call center staff● Partnered with the VP of Program Development devise and implement training modules on new registration software

San Francisco Bay Area

• Overall program director of citywide conventions and tradeshows• Primary liaison between CMR and clients and hotels.• Trained a team of service consultants on housing software functionality. • Attrition management and hotel audits to ensure client and attendee satisfaction.• Negotiated contracts for overflow hotels to ensure housing blocks were filled.• Evaluated and analyzed convention housing reports including reservation reconciliation, outside block pick up credit.