I am an accomplished Customer Success Manager with a passion for building strong relationships and driving customer satisfaction. Throughout my tenure at MIXMOVE, a leading SaaS provider, I have consistently delivered exceptional results by leveraging my expertise in customer success strategies.Key Responsibilities and Achievements:- Primary point of contact for a diverse portfolio of clients, ranging from small businesses to enterprise-level organizations. Successfully established long-term partnerships built on trust and mutual success by engaging with customers, understanding their unique goals and challenges, and aligning our solutions to meet their needs.- Proactively monitored customer health metrics, identified potential risks, and implemented effective strategies to mitigate churn. Fostered strong customer loyalty by conducting regular business reviews and demonstrating the value of our products and services.- Fostered strong relationships with internal teams, including sales, product, and onboarding, to ensure a seamless customer experience.

As a Sales Development Manager, I’ve shown a passion for driving growth and implementing effective processes from the ground up. I played a pivotal role in improving our sales development strategies and achieving outstanding results.Key Responsibilities and Achievements:- Process Implementation: designed and implemented streamlined sales development processes from scratch. Through collaboration with cross-functional teams, developed a comprehensive framework that significantly increased the efficiency and effectiveness of the sales development efforts.- Cross-Functional Collaboration: actively worked with sales, marketing, and product teams to align strategies and drive cohesive revenue generation initiatives. By fostering open communication channels and facilitating cross-departmental collaboration, I ensured a seamless customer journey and maximized opportunities for revenue growth.- Continuous Process Improvement: With a mindset of continuous improvement, by gathering feedback from team members, stakeholders, and customers allowed us to stay agile and adapt to changing market dynamics, ensuring sustained success.

As a dedicated Hospitality and Tourism School Director at Turismo de Portugal, I was entrusted with the organisation's planning, management, and business development responsibilities. I played a pivotal role in planning and promoting impactful programs that equipped professionals with the skills and knowledge to excel in the industry.- Strategic Planning: Developed and executed comprehensive plans for the training portfolio, ensuring alignment with industry trends and the evolving needs of the hospitality and tourism sector.- Program Planning and Development: spearheaded the planning and development of executive training programs tailored to meet the evolving needs of the hospitality and tourism industry. Collaborating with industry experts and analyzing industry trends ensured our programs were relevant, innovative, and aligned with the market's demands.- Resource Optimization: Effectively managed human, financial, and material resources to maximize efficiency and productivity, driving cost savings without compromising quality.- Innovative Methodologies: Spearheaded the implementation of new teaching methodologies and best practices to enhance the learning experience and better prepare students for industry demands.- Stakeholder Engagement: Fostered strong partnerships with industry stakeholders, educational institutions, and government bodies to promote collaboration, secure funding, and support the school's mission.- Program Promotion and Marketing: developed and implemented strategic local campaigns to raise awareness of our executive training programs. We successfully reached our target audience through a multi-channel approach that included digital marketing, partnerships with industry associations, and participation in relevant fairs and events.- Team Leadership: Led a diverse team, providing guidance, mentorship, and fostering a culture of continuous improvement and professional growth.

Development of projects with a strong logistics component - Modeling and Re-engineering of Business processes in several activity sectors- Development of projects related to the maritime-port sector- Elaboration of consultancy bids - Development of Methodologies- Participation in projects for several reference companies of the following sectors: • Transports and Logistics • Public Administration • Utilities and Services

- Functional conception of the logistics management component of an ERP: • Logistic processes analysis • Requirements specification • Implementation of the application in several clients, dealing with their operational reality

Responsible for the management of a group of International Suppliers: • Stock Management • Inventory Management • Supply Contracts Negotiation