Maria Carrillo

Maria Carrillo Email and Phone Number

Director of Customer Experience @ Gradient
Bend, OR, US
Maria Carrillo's Location
Bend, Oregon, United States, United States
Maria Carrillo's Contact Details

Maria Carrillo personal email

About Maria Carrillo

I love to tackle big challenges and am passionate about partnering with impact-driven organizations at the forefront of climate action. Experienced Operator - I excel in breaking down complex ideas and optimizing operations for rapid scalability. I bring a comprehensive approach and strategic acumen, with proven success in catalyzing initial growth and development within organizations.Customer Champion - I thrive on solving difficult problems and driving innovation to enhance customer experience and adoption of products and services. Valued Leader - Known for fostering innovation, cultivating inclusive community and culture, and leading with kindness. Demonstrated success in building high-performing teams through transparent communication, mutual respect, and a commitment to individual growth and development.

Maria Carrillo's Current Company Details
Gradient

Gradient

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Director of Customer Experience
Bend, OR, US
Employees:
64
Maria Carrillo Work Experience Details
  • Gradient
    Director Of Customer Experience
    Gradient
    Bend, Or, Us
  • Blocpower
    Director Of Project Operations
    Blocpower Oct 2022 - Apr 2024
    Brooklyn, Us
    - Led the inception, development, and growth of national Operations and Construction functions, with primary responsibility of driving the successful implementation of electrification projects in low-income buildings. Scaled efforts to deliver 25x capabilities through process and technology.- Pioneered ground up development of Project Management and Customer Success functions, significantly contributing to operational efficiency, optimized value of energy efficiency systems, customer satisfaction, and the company's growth from Series A on path to Series C.- Led end-to-end development and implementation of a comprehensive Construction Management System. Effectively transitioned the organization from a heavily manual and labor-intensive process to an efficient, technology-driven approach resulting in 30% reduction in project cycle times and 20% cost savings within project portfolio.- Spearheaded regional expansion initiatives, collaborating with local ecosystems of developers, contractors, workforce development partners, utilities, cities, and community stakeholders to successfully deliver electrification projects in California, Colorado, Vermont, Oregon, and Ithaca, NY.- Recruited and onboarded exceptional 'A' players, leading to the formation of a high-performing, cohesive team of 8 cross- functional direct reports.
  • Blocpower
    Project Operations Manager
    Blocpower Dec 2020 - Oct 2022
    Brooklyn, Us
    BlocPower is upgrading America’s buildings to be smarter, greener and healthier for all—fighting the climate crisis and creating good green jobs.•Lead day-to-day operations of the project operations team in a cross-functional setting while building and streamlining team processes to drive completion of successful energy efficiency projects at scale.
  • Carbon Lighthouse
    Client Service Lead
    Carbon Lighthouse Apr 2020 - Sep 2020
    San Francisco, California, Us
    - Successfully managed long term partnerships with Commercial Real Estate executive stakeholders to deliver $13 MM in energy savings and increased net operating income across $4MM of their building portfolios.- Communicated complex engineering product to executive financial decision makers of top real estate and private equity firms, breaking down data into tangible financial and operational points of value.- Liaised with engineering and innovation teams to identify and pitch further opportunities for increasedbuilding energy optimization and operational improvements using Carbon Lighthouse's patented AItechnology.
  • Wonderschool
    Partnership Manager - Aquisition And Expansion
    Wonderschool Apr 2019 - Dec 2019
    San Francisco, Ca, Us
    - Expand brand offering into new markets to build a strong and connected educational community, setting up new schools, identifying and onboarding new teachers, coaching and mentoring teachers through the licensing, curriculum and pricing design process, and motivating teachers throughout the marketing journey of establishing thriving learning environments for early childhood development.- Aggressively pursued sales targets, delivering on all monthly/quarterly OKRs to exceed market penetration goals, launching four new markets throughout Southern California critical to footprint expansion-Tripled previous sales records, on-boarding an average of 10 new clients monthly (previous record was 3/month) and generated approximately 40% new business development in Southern California market during fiscal cycle.- Collaborated cross functionally with product and marketing teams to continuously enhance the user interface and experience of the platform, create marketing collateral, and quickly troubleshoot product issues when they arose.-Located inefficiencies within the sales process and proposed scalable solutions to workflow to increase sales and drive revenue month over month.-Authored market expansion training material and playbooks from scratch, and delivered live feedback based on user response on field tests integral to shaping and advancing the business model.
  • Clutter
    Sales Consultant
    Clutter Apr 2018 - Mar 2019
    Culver City, California, Us
    -Interfaced with prospective clients, delivering product overviews, conducting needs analyses, and uncovering pain-points, to offer solution-based services across a broad client demographic. Teamed effectively across all verticals to ensure all sales targets and operational objectives were achieved.
  • Electrum
    Senior Account Manager
    Electrum Nov 2016 - Apr 2018
    Los Angeles, Ca, Us
    - Delivered consultative sales solutions to clients interested in the financial and environmental benefits of transitioning to renewable energy sources.- Managed full lifecycle process, from client acquisition through to solar product and battery installations, ensuring cohesion between pre-sales, sales, operations, and maintenance in order to drive customer satisfaction rates and build a best-in-brand reputation in local marketplace.- Overachieved monthly sales targets, through exceptional client management and identification of new sales potential from up-sales and referrals, leading to $5MM in new revenue over two years.- Proposed new verticals and products, resulting in increased revenue and customer re-capture through up-sell services.- Balanced a changing work flow by evaluating and delivering on daily and long term priorities in a fast paced start-up environment
  • Electrum
    Sales Development Representative
    Electrum Aug 2016 - Nov 2016
    Los Angeles, Ca, Us
    - Qualified both inbound and outbound leads into opportunities for Account Managers- First successful SDR to transition into Account Manager role in company history - Created email campaigns and content to generate leads and new business
  • Surfrider Foundation
    Sustainability Intern
    Surfrider Foundation Nov 2015 - Jun 2016
    San Clemente, Ca, Us
    - Directed projects to create green living spaces and minimize runoff pollution within the UCSB and Santa Barbara community- Networked with local organizations and small business owners to donate resources for projects - Sourced potential project locations and generated leads
  • Mig, Inc. (Moore, Iacofano, & Goltsman)
    Field Technician
    Mig, Inc. (Moore, Iacofano, & Goltsman) Mar 2016 - Apr 2016
    - Assisted in data collection for an environmental consulting study contracted by the Puente Hills Habitat Preservation Authority-Learned about the natural ecology of the preservation while participating in discourse with park visitors- Monitored usage of the park and surveyed visitor activity at various locations throughout the preservation
  • Cheadle Center For Biodiversity And Ecological Restoration
    Ccber Intern
    Cheadle Center For Biodiversity And Ecological Restoration Sep 2014 - Mar 2015
    - Participated in environmental outreach program for underprivileged youth in the Santa Barbara School District- Provided education on environmental awareness and coastal ecology at Coal Oil Point Reserve and the UCSB Marine Science Institute- Created interactive lesson plans designed to engage students in educational discourse around sustainability and natural ecology

Maria Carrillo Skills

Environmental Issues Project Management Communication Writing Environmental Science Research Sales Process Teamwork Time Management Solar Pv Clean Energy Technologies Crm Databases Customer Relationship Management Leadership Relationship Building Microsoft Word Management Public Speaking Sales And Marketing Collaborative Problem Solving Interpersonal Skills

Maria Carrillo Education Details

  • Uc Santa Barbara
    Uc Santa Barbara
    Environmental Studies

Frequently Asked Questions about Maria Carrillo

What company does Maria Carrillo work for?

Maria Carrillo works for Gradient

What is Maria Carrillo's role at the current company?

Maria Carrillo's current role is Director of Customer Experience.

What is Maria Carrillo's email address?

Maria Carrillo's email address is mc****@****der.org

What is Maria Carrillo's direct phone number?

Maria Carrillo's direct phone number is +155968*****

What schools did Maria Carrillo attend?

Maria Carrillo attended Uc Santa Barbara.

What skills is Maria Carrillo known for?

Maria Carrillo has skills like Environmental Issues, Project Management, Communication, Writing, Environmental Science, Research, Sales Process, Teamwork, Time Management, Solar Pv, Clean Energy Technologies, Crm Databases.

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