Manage team of coordinators and supervise design team. Coordinate jobs with clients, sales team, graphic designers, production, and install teams to ensure needs are met as projects evolve. Track pending quotes and project progress. Communicate directly with clients and staff, serving as the primary point of contact. Manage Salesforce by assigning tasks and priorities, maintaining job flow & status. Quality control management, giving the final approval before a job can move to the printer. Prepare bids, assist in the collection of invoices, train new employees.

OPERATIONS MANAGER (12/2012- 9/2016) • Collaborated cross-functionally with team members, synchronizing daily business operations while leading implementation activities for medium and large school photography projects, ensuring everyone was ready before going live • Participated in and facilitated meetings with advisement responsibility in guiding company in the right direction through informed and well thought-out decisions regarding schedule coordination, operational issues and compliance • Directed daily operations, coordinating picture day, special functions and sporting events for territory of 370 schools, which included elementary, middle, junior and high schools; increasing net profit $217k over previous year • Supervised support personnel in operations, sports and finance • Resolved complex issues, which included resolving and mediating schedule changes and issues; collaborated with team members in ironing out grievances before they escalated while focusing on solutions rather than blame • Oversaw several pilot programs throughout the past few years, converting to a Google-based platform, documenting every step of the way • Facilitated operations; collected, interpreted, analyzed and distributed information on a daily basis, putting out fires by negotiating conclusions to various hair-pulling dilemmas • Recorded completed projects and prepared documentation for each school/client’s review • Continually recognized for exemplary customer service, teamwork, problem solving, organization, initiative and perseverance • Flawlessly organized and facilitated daily operations while tracking follow-up tasks • Drove implementation activities, exceeded expectations and satisfaction while eliminating limitations, clearly communicating the scheduling, timing and control of each photo day session

• Scheduled and confirmed sport and special event photo appointments while developing and implementing cost-effective and efficient departmental processes and procedures • Coordinated 'day of' details to school representatives and photographers, outlining last minute changes • Resolved unexpected and challenging situations on the spot using common sense; acted as behind the scenes mediator by resolving event issues, hiccups as well as troubleshooting what said couldn’t be done! • Processed, packaged and shipped jobs to photo processing lab, entering in payment and reorder information as well as picture day kits to school reps; calculated commissions for each school, requesting checks be sent from headquarters

• Maintained meticulous bookkeeping of accounting and financial information; prepared, scanned and reconciled photo order bank deposits; prepared/processed orders for lab • Ensured clients’ information corresponded with kit, school and payment • Fielded calls and managed administration, resolved a wide-range of office dilemmas and challenging situations on a daily basis