• Assist the Retail Store Manager in planning and implementing strategies to attract customers• Coordinate daily customer service operations (e.g. sales processes, orders and payments)• Track the progress of weekly, monthly and annual objectives• Monitor and maintain store inventory• Evaluate employee performance and identify hiring and training needs• Supervise and motivate staff to perform their best• Coach and support new and existing Sales Associates• Suggest sales training programs and techniques • Communicate with clients and evaluate their needs • Analyze consumer behavior and adjust product positioning • Handle complaints from customers• Make sure all employees adhere to company’s policies and guidelines• Act as our store’s representative and set an example for our staff

TUTORAGGIO COMMERCIALE presso i negozi TERRANOVA in Serbia e Macedonia

• Greeting customers and assisting them with any queries.• Maintain a high degree of quality and accuracy in work• Ensuring the store’s stock is constantly replenished.• Adhere to scheduled shift and break pattern to ensure all client service level targets are achieved.• Adhere to scheduled shift and break pattern to ensure all client service level targets are achieved.• Managing customer transactions.• Helping to persuade customers to make a purchase.• Participate in Company activities that positively impact business growth and revenue.• Communicate and participate in team meetings in order to share best practices, procedures, policies and clients• Take responsibility with keeping up to date on day to day business updates and attend training as needed.

• answering calls, taking messages and handling correspondence• maintaining diaries and arranging appointments• filing• managing databases• prioritizing workloads• Exam organization and management: exam material preparation; management lecture and students; publication dates; minutes processing and insertion of results; verbal control and archiving.• implementing new procedures and administrative systems• coordinating mail-shots and similar publicity tasks• Web publication of didactic material and constant checks on published didactic materials.

• Work with patients to make them comfortable in the dental chair and to prepare them for treatments and procedures• Sterilize dental instruments• Prepare the work area for patient treatment by setting out instruments and materials• Help dentists by handing them instruments during procedures• Keep patients’ mouths dry by using suction hoses and other equipment• Instruct patients in proper dental hygiene• Process x rays and complete lab tasks, under the direction of a dentist• Keep records of dental treatments• Schedule patient appointments• Work with patients on billing and payment